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Department of Alcoholic Beverage Control

STAFF SERVICES MANAGER I

JOB_REQUIREMENTS

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DEPARTMENT STATEMENT

ABC values diversity at all levels of the organization and is committed to fostering an environment in which employees from a variety of backgrounds, cultures, and personal experiences are welcomed and can thrive. ABC believes the diversity of our employees and their unique ideas inspire innovative solutions to further our mission. Join ABC and help us provide the highest level of service and public safety to the people of the State through licensing, education, and enforcement.

SUMMARY

The Staff Services Manager I (SSM I) plans, organizes and assigns work for a group of Licensing Representatives within a regionalized area covering multiple district offices. Assist in directing and supervising clerical staff within their regionalized area. Instructs and advises Licensing Representatives in licensing activities related to the Alcoholic Beverage Control laws; makes and evaluates recommendations for issuance or denial of licenses; provides interpretation and application of the provisions of the Alcoholic Beverage Control Act and the rules and regulations of the Department of Alcoholic Beverage Control.

You will find additional information about the job in the Duty Statement.

Working Conditions

This position is required to report to the office daily. No telework option is available.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

STAFF SERVICES MANAGER I

Additional Documents

Job Application Package Checklist
Duty Statement

Position Details

Job Code #:

JC-497686

Position #(s):

024-304-4800-001

Working Title:

Staff Services Manager I

Classification:

STAFF SERVICES MANAGER I

$7,172.00 - $8,910.00

New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

# of Positions:

Work Location:

Los Angeles County

Telework:

In Office

Job Type:

Permanent, Full Time

Facility:

LA Metro District Office

Department Information

Position is located at:
LA Metro District Office
888 S Figueroa Street, Suite 320
Los Angeles, CA 90017

To take the Staff Services Manager I exam, please click here.

Department Website: http://www.abc.ca.gov

Special Requirements

A background investigation and fingerprinting are required before a candidate can be appointed to this position.

Interested individuals shall submit a completed State Examination/Employment Application (STD Form 678) or Electronic State Employment Application (through CalCareers Account www.jobs.ca.gov) and all other required documents as detailed in the job announcement.

A copy of your unofficial transcripts must be included with your application when education is being used to meet the minimum qualifications. Official transcripts will be required prior to appointment.

Resumes will not be accepted in lieu of a completed application.

Failure to follow these instructions may result in your application not being considered for the position.

Only the required documents listed in the job announcement will be reviewed when screening candidates.

Do NOT include ANY confidential information on any documents you submit for a job vacancy, such as your Examination/Employment Application (STD. 678), resume, or educational transcripts. Confidential information that should be excluded or removed from these documents includes, but is not limited to, your Social Security number (SSN), birth date, student identification number, driver license number (unless required), photograph, basis of eligibility, examination results, Limited Examination and Appointment Program (LEAP) status, gender, marital status, ethnicity, and age. Confidential information on STD. 678s submitted electronically online, such as SSN, will automatically be redacted upon submission.

Possession of the Minimum Qualifications will be verified prior to interview and/or appointment. If you are meeting the Minimum Qualifications with education, you must include your unofficial transcripts/diploma for verification. If it is determined that you do not meet the Minimum Qualifications, your name will be removed or withheld from the eligibility list, rendering your eligibility as inactive and ineligible to be hired for the position. Candidates whose names have been withheld from an eligibility list may file an appeal with the State Personnel Board.

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 11/15/2025

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Department of Alcoholic Beverage Control

Headquarters

Attn: Ginger Valdez

3927 Lennane Drive, Suite 100

Sacramento, CA 95834

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Department of Alcoholic Beverage Control

Headquarters

Ginger Valdez

3927 Lennane Drive, Suite 100

Sacramento, CA 95834

08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
Resume is optional. It may be included, but is not required.
Statement of Qualifications -
Candidates are REQUIRED to complete a Statement of Qualifications (SOQ) in addition to completing a standard State application (Examination/Employment Application STD 678). Only those candidates who submit all required documents by the final filing date will be considered. Resumes or Cover Letters DO NOT take the place of the Statement of Qualifications. Please see the SOQ instructions below for content and formatting information.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

Strong Leadership: Demonstrated ability to lead, motivate, and develop staff in a collaborative environment.
Judgment and Integrity: Exercises sound, fair, and timely decision-making in sensitive and complex situations.
Communication Skills: Communicates effectively with internal and external stakeholders, both orally and in writing.
Adaptability: Thrives in a dynamic regulatory environment and adjusts effectively to change.
Analytical Ability: Reviews complex data and licensing materials with accuracy, insight, and attention to detail.
Customer Service Orientation: Balances regulatory enforcement with professionalism and responsiveness.
Commitment to Diversity: Fosters an inclusive, equitable, and respectful work culture.
Innovation and Initiative: Identifies and implements opportunities to improve efficiency and streamline licensing operations.
Dependability: Demonstrates reliability, accountability, and consistency in managing people and processes.

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

Contact Information

The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position.

Department Website: http://www.abc.ca.gov

Human Resources Contact:
Ginger Valdez
(916) 419-2557
Ginger.Valdez@abc.ca.gov

Hiring Unit Contact:
Hani Abuershaid
(213) 833-6088
Hani.Abuershaid@abc.ca.gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:
Angela Shaffer
(916) 285-8519
Angela.Shaffer@abc.ca.gov

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Statement of Qualifications

Formatting Instructions:

The SOQ must be typed, single-spaced, and no more than two (2) pages, using Times New Roman, 12-point font.
Include your full name in the right header of each page.
Include the JC number and position title (Staff Services Manager I – District Licensing Supervisor) in the left header of each page.
Number and respond to each prompt below separately.
Do not include resumes, attachments, or web links in place of the SOQ.
Responses should be concise, complete, and directly address each prompt provided.

Statement of Qualifications Questions:

1. Leadership and Supervision
Describe your experience supervising, mentoring, or leading staff. Include examples of how you have managed workloads, set expectations, and supported employee development and performance improvement.

2. Licensing and Regulatory Knowledge
Explain your experience applying or interpreting laws, rules, and regulations related to licensing, permitting, or other regulatory programs. Highlight experience reviewing or approving complex applications or compliance-related matters.

3. Analytical and Decision-Making Skills
Provide an example of a time you analyzed a complex issue, identified possible solutions, and implemented a decision that improved operations or resolved a problem.

4. Communication and Stakeholder Engagement
Describe your approach to communicating with the public, licensees, or partner agencies when addressing sensitive or high-profile matters. How do you ensure clarity, professionalism, and consistency?

5. Desirable Characteristics
Discuss how your professional values and work habits reflect ABC’s Desirable Characteristics, including integrity, adaptability, innovation, dependability, and commitment to diversity and inclusion.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

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