FIND_THE_RIGHTJOB.
STAFF SERVICES MANAGER II (SUPERVISORY)
United States
Why Join DHCS?
The Department of Health Care Services (DHCS) is the backbone of California’s health care safety net. Our success is made possible by the hard work of more than 4,800 DHCS team members and through collaboration with the federal government and other state agencies, counties, and partners for the care of low-income families, children, pregnant women, older adults, and persons with disabilities. This is an exciting opportunity to join our diverse team in the following role. If you are interested in joining our team, apply today!
About this Role:
Under general direction of the Staff Services Manager III, Branch Chief, the SSM II duties include planning, managing, directing, and coordinating the procurement and contracting services program for the Department of Health Care Services (DHCS).
Meets with DHCS Division and Program management and staff to develop procurement and contract terms, as needed. Manages the development and maintenance of multiple templates and user guides. Directs Section managers and staff on the development, review, and approval of legally compliant service procurements and contracts. Develops strategies to maintain the knowledge, skills, and capabilities of departmental staff that procure and administer service contracts.
Designs and oversees the delivery of presentations and trainings to Program Managers and executives that oversee procurement projects and contract functions. Supervises, trains, and motivates two Staff Service Manager I's and Contract Analysts. Develops strategies to maintain staff skills in procurement and service contract administration. As the contract policy and procedure subject matter expert, manages the development and recommendations of new department-wide contract and procurement policy, manuals, and forms.
Have questions and/or need assistance? Contact Recruit@dhcs.ca.gov, we are here to help walk you through the state hiring process!
You will find additional information about the job in the Duty Statement.
Working Conditions
This position is eligible for telework. Please see the Telework Information section below for telework details.This position is subject to the Department’s Conflict of Interest Code and filing a Statement of Economic Interests (Form 700) when assuming office, annually while in office, and upon leaving office.
Working hours are Monday - Friday, 8 a.m. to 5 p.m.
Positions are Pending HR approval.
Minimum Requirements
You will find the Minimum Requirements in the Class Specification.- STAFF SERVICES MANAGER II (SUPERVISORY)
Additional Documents
- Job Application Package Checklist
- Duty Statement
Position Details
Job Code #:
JC-493133
Position #(s):
808-600-4801-001
Working Title:
Section Chief
Classification:
STAFF SERVICES MANAGER II (SUPERVISORY)
$7,872.00 - $9,781.00
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.
# of Positions:
1
Work Location:
Sacramento County
Telework:
Hybrid
Job Type:
Permanent, Full Time
Department Information
DHCS' purpose is to provide equitable access to quality health care leading to a healthy California for all.
DHCS is a dynamic organization with ambitious goals and talented, committed employees. We work hard every day to fulfill our vital responsibility to support the delivery of quality health care to Californians. DHCS is committed to addressing disparities within our organization and communities through efforts toward greater diversity, equity, and inclusion. This is accomplished, in part, by a commitment toward employing a diverse workforce that reflects the many communities we serve, and by promoting and enforcing equal employment opportunity.
DHCS is a dynamic organization with ambitious goals and talented, committed employees. We work hard every day to fulfill our vital responsibility to support the delivery of quality health care to Californians. DHCS is committed to addressing disparities within our organization and communities through efforts toward greater diversity, equity, and inclusion. This is accomplished, in part, by a commitment toward employing a diverse workforce that reflects the many communities we serve, and by promoting and enforcing equal employment opportunity.
Take a look at some of DHCS' recent projects and happenings that our Department has accomplished in the DHCS Newsroom.
Procurement and Contracting Division
PCD is responsible for assisting Department of Health Care Services program areas with the procurement of all service contracts. PCD consists of four sections: Contract Services Section (CSS), Procurement Services Section (PSS), Purchasing Section (PS) and Fiscal and Administration Section (FAS). All sections provide the Department with assistance through prompt, courteous and responsive service in a professional manner and in compliance with all State and federal laws, policies, regulations and procedures.
PCD strives to facilitate legally compliant contracts, procurements and purchases by providing high-quality support services to DHCS programs and external stakeholders including procurement planning, project management, contract development and Disabled Veteran Business Enterprise (DVBE) and Small Business (SB) advocacy.
Special Requirements
Simple Application Steps
If you are interested in this position, complete the following simple steps:
If using education to meet classification MQ pattern
Education: If you are meeting minimum qualifications with education, you must include a copy of your diploma/degree and/or unofficial/informal transcripts for verification. Official transcripts may be required upon appointment.
Statement of Qualifications Requirement Section
Applicants must include a Statement of Qualifications for this recruitment. The SOQ is a narrative discussion, not a cover letter, prepared by the applicant describing how their skills, knowledge, abilities, education, training, and experience, qualify them for the position.
The SOQ serves as documentation of the applicant’s ability to present information clearly and provide DHCS additional information about their experience and qualifications concisely in writing. The DHCS may not consider applicants who fail to provide an SOQ with their application. Resumes do not take the place of the SOQ. The SOQ must be no more than two pages in length total, single spaced and using 12-point Arial font. You must indicate your Full Name and Job Control Number at the top right corner of each page.
Candidates who do not indicate the required information or specifically address the following questions may not be considered for this position.
The response must be addressed and numbered in the same order as listed and include specific examples.
For the SOQ:
If you are interested in this position, complete the following simple steps:
- Review the education and experience minimum qualifications (MQ’s) of the SSM II. See the Minimum Requirements section above.
- Complete the statement of qualifications and the state application by clicking “Apply Now” above. See below for detailed application instructions.
- Submit your application package with all required documents, which include the statement of qualifications - see the "Required Application Package Documents" section below.
- Once you have applied, take the SSM II Examination: https://calcareers.ca.gov/CalHrPublic/Exams/ExamBulletin.aspx?ExamControlId=2193
If using education to meet classification MQ pattern
Education: If you are meeting minimum qualifications with education, you must include a copy of your diploma/degree and/or unofficial/informal transcripts for verification. Official transcripts may be required upon appointment.
Statement of Qualifications Requirement Section
Applicants must include a Statement of Qualifications for this recruitment. The SOQ is a narrative discussion, not a cover letter, prepared by the applicant describing how their skills, knowledge, abilities, education, training, and experience, qualify them for the position.
The SOQ serves as documentation of the applicant’s ability to present information clearly and provide DHCS additional information about their experience and qualifications concisely in writing. The DHCS may not consider applicants who fail to provide an SOQ with their application. Resumes do not take the place of the SOQ. The SOQ must be no more than two pages in length total, single spaced and using 12-point Arial font. You must indicate your Full Name and Job Control Number at the top right corner of each page.
Candidates who do not indicate the required information or specifically address the following questions may not be considered for this position.
The response must be addressed and numbered in the same order as listed and include specific examples.
For the SOQ:
- Describe in detail your professional experience specific to the duty statement and how that experience makes you the best candidate for this position.
- Provide examples of your experience coaching, leading, and managing staff while working on multiple projects and program initiatives.
Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 10/13/2025Who May Apply
Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
How To Apply
Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:
Address for Mailing Application Packages
You may submit your application and any applicable or required documents to:
Department of Health Care Services
Mailing
Attn: Certification Technician JC-493133
M.S. 1300
P.O. Box 997411
Sacramento, CA 95899-7411
Address for Drop-Off Application Packages
You may drop off your application and any applicable or required documents at:
Department of Health Care Services
Drop-Off
Certification Section JC-493133
1501 Capitol Avenue, Suite 71.1501
Sacramento, CA 95814
Monday - Friday (excluding holidays).
08:00 AM - 04:00 PM
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
- Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
- Resume is required and must be included.
- Statement of Qualifications - Required.
Desirable Qualifications
In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
- Strong interpersonal, analytical, oral and written communication skills.
- The ability to listen, observe and draw accurate conclusions.
- Make thoughtful, collaborative and timely decisions which produce high quality results.
- Propose workable solutions in a tactful, constructive manner.
- Be flexible and interact with staff at all levels of the organization.
- The ability to recognize, accept, encourage and implement change.
- Demonstrate a positive attitude and work proactively to build and maintain strong relationships.
Benefits
DHCS is dedicated to creating an innovative workplace for its team members that is inclusive, diverse, and interactive! Here are a few of the ways we stay engaged with our team:
- Continuous and ongoing training
- Diversity, Equity, and Inclusion program activities
- Employee Assistance Program (EAP)
Additionally, as a team member of the State of California, you may be eligible for many benefits, such as:
- Medical, including health, dental, and vision insurance.
- Paid Holidays and vacation/leave
- Defined retirement program
- Savings Plus Program (401(k), 457)
- Medical/Dependent Care Reimbursement Accounts
Full benefits information can be found on CalHR's California State Civil Service Employee Benefits Summary
DHCS 2023-2027 Strategic Plan provides more information about our commitment to serving Californians and organizational excellence.
We need your help! Please let us know how you heard about our position by taking this brief optional survey: SurveyMonkey link. This survey is not required to be considered for this position.
Contact Information
The Hiring Unit Contact is available to answer questions regarding the position or application process.
Hiring Unit Contact:
Jeff Ketelson
(916) 345-7366
PCDpersonnel@dhcs.ca.gov
Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:EEO Officer
(916) 440-7370
civilrights@dhcs.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.
Telework Information
This position is currently eligible for telework up to three days per week and is required to report in person a minimum of two days per week. The amount of telework is at the discretion of the Department and is subject to change consistent with DHCS’ Telework Program and Government Code sections 14200 – 14203. Telework is available to California residents, and proof of residency may be required. Business travel may be required, and reimbursement considers an employee’s designated office and residence subject to regulations and bargaining unit contract provisions. All commute expenses to the reporting location will be the responsibility of the selected candidate.
The DHCS office location for this position is: 1501 Capitol Avenue (East End Complex), Sacramento, CA 95814. Incumbents are expected to work Monday - Friday, 8 a.m. - 5 p.m.
Candidates who reside outside of the state of California may be interviewed; however, the selected candidate must have a primary residency in the state of California prior to appointment (and continue to maintain California residency) as a condition of employment. Failure to meet this requirement may result in the job offer being rescinded.
Personal Leave Program (PLP) 2025 agreement
Effective July 1, 2025, the California Department of Human Resources (CalHR) implemented the temporary Personal Leave Program 2025 (PLP 2025). PLP 2025 directs that each employee receive a temporary reduction in pay in exchange for PLP 2025 leave credits. The temporary salary reduction percentage and the number of PLP 2025 leave credits are based on the position’s associated bargaining unit. The salary range(s) included in this job advertisement do not include the temporary salary reduction. Please reach out to the hiring unit contact listed on this job advertisement for details.
Additional Information
Using the online application system as specified in the announcement is the preferred method of applying for civil service job opportunities; however, applicants may instead apply by way of U.S. mail, parcel delivery or courier service, or in person, as set forth in this announcement.
Paper applications must include a signature. Dates printed on envelopes by mobile barcodes or equivalent mobile print technology are not acceptable proof of the date the application and any other required documents or materials were filed.
Applicants must state their basis of eligibility (List Eligibility, Lateral Transfer, Reinstatement, T&D, or Surplus/SROA), and the Job Control (JC) number and/or position number in the “Examination(s) or Job Title(s), For Which You Are Applying” section on the STD. 678. Surplus/SROA candidates should submit a copy of their letter with their application. Please remove any confidential information (i.e., social security number, date of birth, etc.) as well as any information regarding your LEAP eligibility and/or exam scores from your documents prior to submission.
All information on the Employment Application (STD 678) must be completed. Applicants should include all employment history on the Employment Application (STD 678), including detailed job descriptions, hours worked per week, and start/end dates (MM/DD/YYYY). Resumes or other documents may not be substituted for the Employment Application (STD 678).
If applying electronically, please note that CalCareers no longer allows applicants to withdraw their applications. If you need assistance to withdraw your application, please contact the Recruitment Section at Recruit@dhcs.ca.gov. For all other questions regarding your CalCareer account, please contact CalHR’s CalCareers Unit at (866) 844-8671 or CalCareer@calhr.ca.gov.
Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.
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