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STAFF SERVICES MANAGER III

United States

Under the general direction of the Executive Director of the ScholarShare Investment Board (SIB), the Staff Services Manager III (SSM III) serves as Deputy Executive Director and acts as the operational manager for the Board’s programs and office. The SSM III is responsible for directing day-to-day program administration, providing guidance to subordinate managers, and ensuring that program activities are carried out effectively and in compliance with statutory and regulatory requirements. The SSM III leads the development of program policies and operational strategies, identifies emerging issues and needs, and recommends policy actions and program improvements to the Executive Director and the Board. The position represents SIB in working with contractors, consultants, elected officials, government agencies, the State Treasurer’s Office, private sector partners, and the public, ensuring strong communication and coordination with all stakeholders. The SSM III oversees the ongoing operations of the Golden State ScholarShare College Savings Trust (ScholarShare), the California Kids Investment and Development Savings Program (CalKIDS), the Governor’s Scholarship Programs (GSP), and the California Memorial Scholarship Program (CMS), ensuring that the Board’s goals and objectives are achieved.

You will find additional information about the job in the Duty Statement.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

STAFF SERVICES MANAGER III

Additional Documents

Job Application Package Checklist
Duty Statement

Position Details

Job Code #:

JC-493667

Position #(s):

302-001-4802-001

Working Title:

Staff Services Manager III

Classification:

STAFF SERVICES MANAGER III

$9,572.00 - $10,867.00

New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

# of Positions:

Work Location:

Sacramento County

Telework:

Hybrid

Job Type:

Permanent, Full Time

Department Information

Please click here to find more information about the ScholarShare Investment Board.

Special Requirements

The position(s) require(s) a Background Investigation be cleared prior to being hired.

Electronic applications are highly encouraged. If submitting a hard copy, please include JC-493667 / Position #302-002-4802-001 in the "Examination(s) or Job Title(s) for which you are applying" section of the application. Hard copy applications received without the required information may not be considered.

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 10/13/2025

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Scholarshare Investment Board

N/A

Attn: Applications Unit

State Treasurer's Office

901 P St - Room 411A

Sacramento, CA 95814

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Scholarshare Investment Board

N/A

Applications Unit

State Treasurer's Office

901 P St - Room 411A

Sacramento, CA 95814

08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
Resume is optional. It may be included, but is not required.
Degree and/or School Transcripts
Statement of Qualifications -
- Describe your experience leading large, complex state programs or initiatives. How have you provided strategic direction, managed competing priorities, and ensured program goals were achieved within tight timelines? Provide specific examples of how you coordinated across multiple divisions or stakeholder groups.
- ScholarShare 529 and CalKIDS are among the largest early wealth-building programs in the nation. Please describe your experience with 529 plans, children’s savings account (CSA) programs, or other financial services programs. How have you used program or investment expertise to improve accessibility, compliance, or participation rates?
- The SSM III is responsible for ensuring compliance with state contracting and procurement rules while advancing SIB’s strategic priorities. Provide an example of how you managed a complex contract or procurement process, ensuring accountability, efficiency, and alignment with program goals.
- SIB’s success depends on rigorous data analysis and effective partnerships. Describe how you have used data to identify program gaps, measure performance, and make recommendations. How have you engaged external stakeholders (e.g., schools, community-based organizations, state partners, or philanthropic entities) to implement solutions?

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

Leadership and Strategic Vision: Proven ability to lead and manage a high-performing team in a complex, fast-paced environment, with a focus on continuous improvement and innovation, including experience supervising professional staff and effectively managing organizational priorities.
Program Expertise: Deep understanding of 529 and Child Savings Account programs, with direct experience managing or overseeing investment programs, as well as program development, implementation, and evaluation.
Policy Development: Experience developing or implementing policies, procedures, or legislation.
Stakeholder Engagement: Strong interpersonal and communication skills to effectively engage with internal and external stakeholders, including local governments, community based organizations, LEA's and legislative bodies.
Analytical and Legislative Acumen: Experience analyzing legislation, developing policy recommendations, and preparing high-level reports and briefings, including analyzing complex issues and presenting findings to executive leadership or policymakers.
Project and Change Management: Demonstrated success in managing large-scale projects, streamlining processes, and implementing change initiatives.
Equity and Inclusion: Commitment to advancing diversity, equity, and inclusion in program delivery and workplace culture.

Benefits

Please see the CalHR Benefits Summary page for detailed information.

Minimum Qualifications

Possession of Minimum Qualifications will be verified prior to interview and/or appointment. If you are meeting Minimum Qualifications with education, you must include your unofficial transcripts/diploma for verification in your application packet. Official sealed transcripts or your original diploma (with embossed seal) will be required prior to appointment. If it is determined that a candidate does not meet all Minimum Qualifications, the candidate will be withheld from the eligibility list, rendering them inactive and ineligible to be hired for the classification. All candidates who are determined to not meet the Minimum Qualifications will be contacted in writing and will have 10 business days to respond with additional information supporting their Minimum Qualifications for the classification. Candidates who have been withheld may file an appeal with the State Personnel Board.

Confidentiality

Do NOT include ANY confidential information on any documents you submit for a job vacancy, such as your State Application, resume, or educational transcripts. Confidential information that should be excluded or removed from these documents includes, but is not limited to, your Social Security Number (SSN), birthdate, student identification number, driver’s license number (unless required), basis of eligibility, examination results, LEAP status, marital status, and age. Confidential information listed anywhere on the applications submitted electronically, such as Easy ID number, SSN, examination related information, and driver’s license number will automatically be redacted upon submission.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

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