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Staff Services Manager (Working Title: Employee Services Manager)

The Napa Valley

Napa County is home to 140,000 residents who share a strong sense of community and a legacy of preserving and protecting our rich agricultural heritage.

Located in the heart of California's preeminent wine region, the Napa Valley is also part of the dynamic San Francisco Bay Metropolitan Area. With its sunny Mediterranean climate and proximity to the mountains and ocean, the Valley offers residents easy access to virtually unlimited shopping, dining, cultural and recreational opportunities.

The Napa Valley's strategic location, natural and cultural resources, history of responsible land use planning and attractive quality of life provide the ideal mix of small town living and big city amenities.

Napa County as an Employer

As an organization, Napa County is dedicated to improving the lives of our citizens and reflecting the best of the community's values: Respect, Accountability, Dedication, Integrity and Innovation. Learn more Learn more here.

The Position

Napa County Health and Human Services Agency (HHSA) is an integrated “super agency” that provides a wide range of social services, behavioral health services and public health services to the community. There are eight divisions in the Agency, including Child Welfare Services, Self Sufficiency Services, Comprehensive Services for Older Adults, Behavioral Health, Public Health, Fiscal, Quality Management, and Operations. HHSA is the largest department in the County with approximately 500 employees.

HHSA seeks an innovative, collaborative, service-oriented person to fill the higher-level management position of Staff Services Manager in the Operations Division of the Health and Human Services Agency (HHSA). This position will report directly to the Deputy Director of HHSA – Operations, who serves as a member of the HHSA Executive Leadership Team; and will provide direct management and supervision over the Employee Support and Learning & Organization Development units within the Operations Division. The scope of responsibility will include but is not limited to the general areas of performance management, training and organizational development, privileging and credentialing, personnel support, workforce development including onboarding and offboarding experiences, and other special projects as needed. The Staff Services Manager will work closely with deputy directors and management within HHSA and with County Human Resources.

A successful candidate must be a mission-driven person with a commitment to public service and improving the lives of those most in need in the Napa community. HHSA seeks an empathetic, compassionate, and ethical person to help support the Agency and the high quality of its internal operations. They must also be able to forge collaborative, respectful, and mutually accountable relationships with internal customers and partners throughout the County.

Click here to learn more about HHSA's commitment to learning and serving!

This recruitment is being conducted to fill one full-time vacancy. The list established by this recruitment may also be used to fill current and future full-time, part-time, limited term, and extra help vacancies for up to one year.

Memorandum of Understanding (MOU) Agreed Salary Increases and Winter Time Off:

3.5% COLA increase effective 7/1/2026
32 hours of Winter Time Off

POSITION REQUIREMENTS

Experience and Education:
Any combination of education and experience that would likely provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the knowledge, skills, and abilities would be:

Experience:
Four years of increasingly responsible experience in a staff services function performing duties involving administration, management, personnel, fiscal analysis, staff development, or data processing including two years of related project management, administrative, and supervisory responsibility.

Education:
A Bachelor's degree from an accredited college or university with major course work in business administration, public administration, accounting, local government, systems analysis, personnel, or a related field.

License or Certificate:
Any license, certification, or registration required for this position shall be maintained (i.e. active and in good standing) at all times during employment with Napa County. For continued employment with Napa County, you must maintain such license, certification, or registration to meet the minimum qualifications of this position.

THE RECRUITMENT PROCESS

APPLICATION DEADLINE

By 5:00 PM, PST, MARCH 24, 2026

Application Screening &Supplemental Question Scoring

Tentatively scheduled for the week March 23, 2026

Supplemental questions will be scored by subject matter experts. The most qualified applicants from the scoring of the supplemental questions will be invited for an Oral Panel Interview.

Oral Panel Interview

Tentatively scheduled between the week April 13, 2026

Establish Eligible List

Tentatively scheduled for the week of April 20, 2026

The most qualified candidates from the oral panel interview will be placed on the eligibility list and may be considered for current and future vacancies for this position for up to one year.

The Human Resources Department reserves the right to change the recruitment process at any time.

Example of Duties

View the full job description including example of duties: Staff Services Manager.

Napa County employees automatically become Disaster Service Workers. This means that when Napa County experiences emergencies (earthquake, wildfire, power outage, etc.) you may be asked to pivot from your regular duties to provide critical services to those affected by the emergency (CA Govt Code § 3102).

Benefits
Learn more about the benefits package for this position here.

ADA Accommodation
Applicants requiring accommodation during the application and/or selection process pursuant to the Americans with Disabilities (ADA) Act should contact County of Napa Human Resources at (707) 253-4303.

Napa County is an Equal Opportunity Employer.

MANAGEMENT CLASSIFIED EMPLOYEE BENEFITS INFORMATION

SALARY -
Salaries are based on a five-step range. Appointments are usually made at the beginning step with advances occurring at six months and the completion of each year thereafter. Salary rates are reviewed annually.

ADDITIONAL BENEFITS INFO -
Click here for additional benefits information for Management Classified Employees:
https://www.countyofnapa.org/DocumentCenter/View/25879/Benefits-Summary-Management-Classified-Employees

THESE BENEFITS DO NOT APPLY TO EXTRA HELP POSITIONS

EMPLOYMENT INFORMATION

PHYSICAL STANDARDS -
Certain designated County positions require a candidate to pass a physical examination prior to appointment. Offers of employment are conditional upon successful completion of this examination.

FINGERPRINTING -
All employees hired into allocated positions or extra help positions will be fingerprinted.

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