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Staff-Software Engineer

Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.

The Technology organization enables and accelerates the company’s growth strategies, delivering global capabilities and services in support of Amex’s customers and colleagues, while maintaining 24/7 servicing and availability to ensure an uninterrupted, high-quality customer experience. Technology provides the foundation for everything we do in the company while driving differentiation through building and leveraging innovative technology and data insight.

The U.S. Consumer Services and Digital Technology Team brings together foundational strategic technology capabilities in digital experience engineering, marketing technology, enterprise communications, travel, lifestyle and entertainment experiences, underpinned by our data technology model that enables hyper personalization. It employs a ground-breaking focus with development responsibilities for customer-facing capabilities that deepen and expand digital engagement, as well as core technical capabilities that cut across business lines and customer segments.

The Personalization, Brand, and Communications Technology (PBCT) team, within USCDT, brings together many of our targeting efforts and stitch together multiple connections that customers have with us

The Enterprise Technology Services organization partners with every part of the American Express business to power the company’s growth and innovation with trust and efficiency and drive competitive differentiation with speed.

The Brand Engagement and Experience team builds technology solutions to create, configure, manage, and measure customer engagement with our membership benefits, specifically memorable experiences and events, while creating and providing actionable data insights to enable differentiated experiences and optimize marketing and advertising spend. Embrace the opportunity to collaborate with a forward-thinking team dedicated to pioneering solutions that redefine industry standards and elevate customer satisfaction, while maintaining compliance standards.

We are seeking a Staff Software Engineering (Director equivalent) to help shape and scale the platforms that power brand engagement and experience technology across digital and event-driven journeys. This role will provide deep technical leadership across a diverse stack spanning front-end, back-end, and data technologies that support event management and activation, product discoverability, conversion attribution, customer engagement measurement, and partner integrations. The ideal candidate combines systems thinking, hands-on technical depth, and strong influence across product, engineering, data, and business stakeholders.

The Staff Software Engineer leads the design and implementation of scalable software solutions, provides technical mentorship, oversees platform integration and maintenance, conducts design reviews, collaborates with cross-functional teams, and optimizes development processes to ensure high-quality, reliable, and efficient software systems.

Bachelor’s degree in computer science, advanced degree highly preferred
Extensive expertise in a technical domain, and advanced expertise across multiple technical and business domains.
Strong understanding of data systems (relational and NoSQL) and core computer science fundamentals.
A Full-stack expert with extensive hands-on experience building distributed applications and managing the development of complex, large scale enterprise applications and products that require a deep understanding of application logic and dependencies.
Deep expertise in API design and integration patterns, including synchronous and asynchronous workflows, versioning, and backward compatibility.
Strong understanding of distributed systems fundamentals, including fault tolerance, latency tradeoffs, consistency models, and failure isolation.
Strong problem-solving skills with the ability to navigate complex, ambiguous systems
Proven technical leadership and/or hands-on experience across a diverse stack, including modern front-end technologies, back-end services, enterprise grade APIs, event driven architectures, and data processing systems (JavaScript/TypeScript, React, Node.js, Java/Spring Boot, Python, PySpark, Big Query, Hive, Kafka, cloud-native patterns)
Hands-on experience with cloud platforms (GCP, AWS, Azzure) and containerization
Demonstrated ability to mentor engineers, influence architectural outcomes, and drive engineering quality at scale
Strong communication and collaboration skills with a track record of influencing across teams and technical functions
Experience with Generative AI (LLMs, embeddings, prompt workflows, developer tooling)
Knowledge of observability and SRE practices (metrics, logging, tracing)
Experience with zero-downtime deployments (blue-green, canary)

Preferred domain experience

Familiarity with Adobe Marketing and Creative suite of products highly desirable
Experience in marketing technologies leveraging first and third-party data.
Experience in brand, marketing, advertising, or experiential technology domains, including systems that connect digital journeys with in-person experiences.
Familiarity with event and activation platforms, lead capture, ticketing or access integrations, partner APIs, and operational tooling used during live experiences.
Experience with discoverability, SEO/AEO/GEO experimentation, campaign measurement, or attribution capabilities that improve customer engagement and business outcomes.
Exposure to privacy-conscious data design, consent-aware integrations, and secure handling of customer and partner data.
Experience building or supporting platforms that connect digital engagement with operational workflows such as event management, activation support, enrollment, partner integration, or customer measurement.
Deep understanding of data flows and measurement design, including instrumentation, experimentation, conversion analysis, attribution, and analytics that inform product and marketing decision.
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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