Staffing and Scheduling Coordinator

Always Best Care of Greater Lexington, a provider of non medical in home care to seniors, has an opening for the position of Home Care Scheduler and Staffing Coordinator.

Do you love working with people? Do you love solving complex puzzles and finding solutions to problems? Doeslots of activity and a fast paced environment make you feel challenged and alive? Do you like days that FLY by?

If so, this may be the job for you. As part of our office team, you will be an integral part of helping us grow while building lasting relationships with Care Providers, Community Partners, and Clients.

We offer a fun work environment, a competitive wage, performance bonuses, paid training, opportunities for advancement, generous paid time off, and a healthcare stipend.

Responsibilities include the following:

• Scheduling Care Providers to all home and community care cases, while meeting high standards for quality in terms of staff consistency and skills match
• Resolving staffing issues due to Care staff emergencies or mishaps
• Proactively resolving staffing issues as a result of changes to staffing or client schedules
• Maintaining attendance records of all Care personnel
• Notifying management of all staffing problems, resolved and unresolved, in a timely manner.
• Updating and maintaining accurate Care Provider availability in the scheduling system and reporting out on gaps and hiring needs
• Assisting with interviewing and onboarding new Care Providers
• Peforming as the admin on call during the week, weekend, and holidays on a rotating basis with other office personnel
• Verifying clock in and out times with schedules for payroll and billing
• Maintaining and respecting confidentiality of client, employee, and agency information to ensure privacy is protected
• Able and willing to jump in and cover a client in the case of a staffing emergency
• Building excellent, professional relationships with Care staff, ensuring they understand and follow company policy as well as feel their needs are being met
• Building excellent, professional relationships with Clients by cheerfully and proactively responding to requests, and communicating changes in schedule or staffing
• Helps to control costs through effective, efficient schedules and participation in Leadership team initiatives
• Assisting with orientation and Care Team training set up and monitoring
• Maintaining a cheerful, professional presence in the office to greet visitors and assist with events and meetings
• Other office duties as requested

Knowledge, Skills, and Abilities Needed

• Strong organizational, time management, and problem solving skills
• Excellent interpersonal and telephone skills
• Being disciplined with documentation
• Ability to communicate clearly and respectfully both verbally and in writing no matter the situation
• Proficient in Microsoft Office Suite with excellent computer and smart phone skills
• A can do, problem solving mindset with the ability to solve hard puzzles
• Must be a team player willing to pitch in and do what needs to be done
• Must be willing to meet people where they are and communicate in the way they respond to best
• Some experience scheduling for a private duty, home health, or in home care agency is a plus
• Some background in Caregiving is desired, family or professional. This is also a great job for an SRNA/CNA who would like to move more into the business side of things but still enjoys taking care of people.
• The ability to adapt to an ever changing environment and maintain a positive, professional demeanor is a must
• A reliable car with insurance is required, as well as the willingness to transport clients and caregivers as needed
• Must have excellent, verifiable references
• An associates or bachelor degree in human resources, operational management, or similar field is plus!

Apply today and see what we are all about!

Always Best Care of Greater Lexington provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Always Best Care of Greater Lexington complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Job Type: Full-time

Pay: From $18.50 per hour

Benefits:

• Employee assistance program
• Paid time off
• Referral program

Work Location: In person