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STIIIZY Senior Support Specialist

Are you interested in working for the world's largest cannabis market with a footprint that covers the entire breadth of the state of California? Are you someone who wants to be part of the growth of a fast-growing industry. At IGS Solutions LLC, our mission is clear: to provide the ultimate one stop shop cannabis experience by offering exceptional customer service and diversified products. We strive to build long-term customer loyalty. We’re building a consumer-centric organization that is focused on sharing the transformational potential of cannabis with the world.

Our STIIIZY product line is one of the best-selling cannabis brands in the market today and has claimed the title of the best-selling vape brand across all BDSA-tracked markets and bestselling brand overall in the California market! We are rooted in California and have expanded our market to Michigan. We currently have operations in Nevada and Washington with plans to soon expand and build distribution networks to future markets in more than 60 countries

Our employees come from a wide range of retail backgrounds, each bringing their own unique skills and talents to the table as we work together to continue our incredible growth. If you are interested in partaking in the journey of building a nationally recognized and leading brand, we want to hear from you! We recognize that our employees are at the center of our success, and we take pride in a corporate culture that emphasizes our core values: Influence, Inspire, Innovate, Win, & Grow!

Position Overview
Reporting to the Support Manager, our Senior Support understands that Delivery is an extension of retail and is therefore a billboard for the brand. They take pride in effectively executing daily delivery operations from our HQ location to ensure the Company’s success within the recreational cannabis landscape. Our Senior Support are focused on ensuring safety and satisfaction for each delivery order to help create positive customer relationships to build a loyal customer base.

Job Functions:

Lead a shift by working with Support Associates and other Senior Support to contribute to a positive working environment
Exceed expectations by working to meet the Company’s mission: To provide the ultimate one stop shop cannabis experience by offering exceptional customer service and diversified products. We strive to build long-term customer loyalty
Promote an environment and culture that is focused on positive and healthy interactions that align with the Company’s core values
Monitor and direct all routing activities, including tracking and dispatching of customer orders
Optimize delivery routes and manipulate delivery zones in real-time to ensure minimized ETAs
Prioritize safety and customer satisfaction by ensuring the quickest and safest experience for all parties involved
Promptly address any issues related to delivery delays, damaged products, or customer concerns
Plan, implement, and oversee the work of staff members to ensure efficiency and compliance with operational requirements and customer procedures
Troubleshoot and resolve any and all driver & customer concerns regarding a Delivery order
Be comfortable navigating our Delivery software so as to troubleshoot any bugs and glitches
Utilize sales data to develop zone-specific strategies, efficiency targets, estimated time of arrival (ETA) goals
Drive order completion goals and increase the number of returning customers
Coordinate with the HUB teams to ensure efficient communication and effective execution
Respond to customer e-mails and other customer issues that involve manager approval
Seek opportunities to contribute to and improve business results on a daily basis
Be knowledgeable around company communication, rollouts, directives and procedures
Abide by all company policies and programs
Adhere to all legislative requirements of cannabis retailers, including federal, state and DCC laws and regulations

Other duties may be assigned

Qualifications:

Minimum 21 years of age
High school diploma
Hiring preference will be given to those candidates with open availability
Open availability is defined as the ability to work any and all hours required without restrictions, including, but not limited to, days, evenings, weekends, overnight shifts, and holidays.)
All employees must be able to work 2 weekend days (Friday-Sunday) but management reserves the right to assign days depending on workforce needs
At least 1 year of management experience
At least 1 year of retail/hospitality experience preferred
At least 1 year of data entry or communications experience preferred

Schedule:

All employees must be Full-Time and have open availability.

Benefits:

Retirement plan (IAP) with Employer contributions
Medical Insurance for full time employment
Paid training to learn about the history of cannabis, compliance, product knowledge, and sales
Sample incentives (when available)
Annual employee appreciation discounts on Stiiizy merchandise
Paid holidays
Employee discounts on top of already highly competitive prices
Company-sponsored events and team-building activities

Physical Demands:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Prolonged periods of standing, sitting at a desk, and working on a computer. Be able to stand for prolonged periods of time, bend, kneel, squat, and twist.

Equal Employment:

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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