Store Manager

Overview

coolRed Cactus is currently seeking a dynamic Store Manager to lead a series of pop-up shops in KSA and our first luxury beauty store in Riyadh. Taking pride in the coaching and development of frontline teams, the Store Manager will focus on exceptional customer service and operational excellence. Reporting to the Retail Operations Manager, the Store Manager is responsible for overall performance, recruitment, operational management, inventory management, and creating an agile business plan to attract customers through customer centricity and relationship management. They will be an ambitious leader capable of developing high-performing and happy teams by helping others reach their full potential.

The Role is in-store and full-time, with an emphasis on hands-on leadership and sales excellence.

Responsibilities

• Recruitment of best-in-class team who will deliver excellent customer experience.
• Manage store operations to achieve sales objectives and operations KPIs aligned with the brand's vision.
• Monitor and analyze sales performance and provide reports to maximize stock potential.
• Ensure the sales team's effectiveness through regular coaching to deliver exceptional customer satisfaction.
• Demonstrate hands-on sales leadership as a member of the sales floor team.
• Maintain staffing levels to ensure exceptional customer service; prepare schedules and ensure adequate shift coverage.
• Consider seasonal peaks when preparing forecasts and staff rotas.
• Contribute to marketing strategies and in-store events through communication with regional management.
• Manage store inventory and stock levels, ensuring smooth operational guidelines are met.
• Maintain operational excellence in line with regional culture and local legislation through regular training for frontline teams.

Qualifications

• Proven retail management experience within the GCC retail beauty industry.
• Extensive experience with customer and sales service targets and key performance indicators.
• Retail operations experience with inventory and facilities management, including cash reconciliation.
• Strong interpersonal and communication skills, with business acumen.
• Fluency in English and Arabic is a must.

Job Details

• Seniority level: Executive
• Employment type: Full-time
• Job function: Customer Service, Marketing, and Sales
• Industries: Personal Care Product Manufacturing, Manufacturing, and Retail

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