Store Manager – Ice Cream Shop

A growing dessert shop in downtown Raleigh is seeking an experienced Manager to strengthen operations, team leadership, and customer experience.

This role is ideal for a confident leader who thrives in structure, accountability, and high service standards.

Overview

We are seeking an energetic and dynamic Manager to lead our vibrant hospitality and quick service dessert shop. This role offers the opportunity to oversee daily operations, inspire a passionate team, and deliver exceptional customer experiences. The ideal candidate will possess a strong background in food service management, team leadership, and operational excellence. If you thrive in a positive, fast-paced environment and are committed to creating a welcoming atmosphere, this is your chance to make a significant impact in the sweet treats industry.

Responsibilities

• Create and publish monthly staff schedules
• Oversee daily FOH and BOH operations including all aspects of dessert operations, including food preparation, quality control, and minimizing waste
• Maintain cleanliness and organization standards
• Hire/Fire - Build a rockstar team of 5+ star employees
• Coach and develop team members
• Manage labor and staffing levels
• Oversee inventory and vendor ordering
• Ensure a first-class guest experience
• Communicate consistently with ownership

Ideal Candidate:

• 2+ years restaurant management experience
• Proven scheduling and labor management skills
• Strong leadership and communication ability
• A focus on team supervision, training & development, and leadership in hospitality settings
• Ability to resolve issues promptly and professionally
• Organized and systems-oriented
• Comfortable holding staff accountable
• Calm under pressure
• Able to work in cold environment
• Demonstrated ability to lead by example in a fast-paced environment while maintaining high standards of cleanliness and safety

We are seeking a leader who builds structure and consistency — not someone who requires daily direction.

Compensation based on experience. Immediate interviews available.

Join us as we create memorable dessert experiences for our guests! This role offers an exciting opportunity for a dedicated leader passionate about hospitality excellence. We value your expertise in food service management and look forward to welcoming someone eager to inspire their team while delivering top-tier customer satisfaction.

Job Type: Full-time

Pay: $15.00 - $18.50 per hour

Benefits:

• Employee discount
• Flexible schedule

Work Location: In person