Store Manager - Luxury Retail RETAIL & DISTRIBUTION Dubai

Overview

We are a leading partner for luxury across the Middle East. With more than 600 stores, 300 brands and over 65 years of experience in the region, we have become a major player in the beauty, fashion and gift sectors, by offering service excellence to our partners and delighting all our customers. We are moving fast from a traditional distributor and retailer for luxury in the Middle East, to a hybrid retailer bringing luxury experiences to the fingertips of customers everywhere. To fuel the next stage of our growth we are looking to build a world class team. From physical retail through to supply chain and customer loyalty, we aim to use technology and data to continuously improve every aspect of our operations. We are looking for top talent to join us on this journey of exploring new horizons together.

What you'll be doing

At Chalhoub, creativity is a team effort! Working as a Store Manager you are responsible for driving the store business, building a base of loyal VIP customers by recruiting and retaining them, managing the team and ensuring full adherence to the brand's guidelines and store processes.

Responsibilities

• Lead by example and represent the brand by communicating its values and philosophy through all activities and interactions with customers and other team members
• Define, execute and monitor the store action plan to achieve sales targets and KPIs
• Manage the customer database to build strong relationships with customers and create future potential selling opportunities
• Stay ahead of latest trends, products and competitors and share feedback with relevant stakeholders in the back-office team
• Think hybrid by leveraging all types of point of sale online and offline
• Team Leadership and Development
• Provide a clear vision to the team about the business and store's vision and key directions
• Identify, recruit, develop and retain strong talents
• Create a positive work environment based on trust, respect and fairness and be the voice of the employees by sharing their feedback, challenges and concerns with the leadership and HR teams
• Act as a coach for the team members and promote growth mindset by leveraging the Group's learning tools and platforms and monitoring the team's development plans
• Ensure performance improvement plans are discussed and documented in a transparent manner

Customer Experience

• Develop the omnichannel mindset among the team by promoting the different touchpoints of the customer experience (physical and digital), clienteling techniques with a focus on VIPs, leveraging customer data to proactively cater to their needs and preferences, and supporting the brand's ecommerce activities
• Recruit new clients and convert them into loyal VIP customers by providing an excellent experience and networking with them

Operational Excellence

• Ensure all sales and operational policies and procedures are followed and maintained in the store
• Ensure e-commerce orders are prepared and processed within the set SLAs and that no fulfillment actions are pending in the store
• Leverage available technology tools to support customer experience in and outside of store (Clienteling app, OMS, Business WhatsApp, etc.) and ensure the team is well trained
• Ensure all operating standards are followed from stock replenishment to organizing displays as per the brand's VM guidelines
• Ensure processes are compliant with legal, safety, security, retail store operations and HR guidelines, and escalate issues for prompt action
• Maintain healthy floor coverage by analyzing historical traffic data and anticipating peak hours

What you'll need to succeed

• 3-5 years of experience in luxury fashion or beauty retail
• Proven track record of achieving sales targets and managing P&L responsibilities
• Experience leading, training, and developing a team of 5 or more employees
• Prior responsibility for inventory control, merchandising, and store operations

What we can offer you

With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.

We recognize the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts. To view all our perks and benefits, please contact us for details.

We Invite All Applicants to Apply

It takes diversity of thought, culture, background, differing abilities and perspectives to truly inspire, exhilarate and delight our customers. At Chalhoub Group, we are committed to inclusion and diversity. We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.