Store Manager Sun and Sands UAE

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The role holder is responsible for managing and driving sales for the store through efficient store operations, visual merchandising, customer service delivery, motivation and retention of store personnel in adherence to GMG norms. The job holder is also responsible for managing and coaching the store team.

Core Responsibilities:

1. Communicates store targets to the team and drives sales to achieve financial objectives
2. Maintains proper loss prevention standards and ensures compliance with cash handling, fraud and theft of products
3. Oversees and monitors all point of sales activities in the store which includes sales transactions, tracking customer orders and payments, registering sales, maintaining inventory updates, providing service, handling returns and refunds, gathering consumer data for feedback, etc.
4. Oversees cash transaction entry and management (petty cash, POS cash elements, change floats)
5. Regularly audits store administration and resolves issues; assists in annual stock counts and spot checks
6. Monitors and handles customer complaints, taking corrective action in line with policy; responds to feedback professionally and promptly
7. Tracks and evaluates sales performance, researches market trends and competitor activities to identify critical business factors, and proposes action plans to increase sales and profitability
8. Analyzes sales reports and provides insights to maximize stock potential; reports on new and core collection performance
9. Maintains high standards in window and in-store displays according to merchandising guidelines
10. Oversees inventory management, including stock availability, order management, back store management, and stock movement within the store
11. Ensures accurate stock management, including stock aging, loss, and space management
12. Coordinates with facilities department on repairs or replacements; supports maintenance standards to optimize asset lifespan
13. Maintains staffing levels to ensure excellent customer service; prepares schedules and ensures adequate shift coverage
14. Considers seasonal peaks and promotional events when preparing forecasts and staff rosters
15. Ensures team training in inventory management techniques, including inbound goods, receiving, stocking, and discrepancy management

Qualifications:

• Fluent English (written and spoken)
• Industry expertise
• Product/Category knowledge
• Retail experience in GCC

Seniority level

• Mid-Senior level

Employment type

• Temporary

Job function

• Sales and Business Development

Industries

• Retail

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