Store Manager Supercare Pharmacy DHA Licensed

Overview

Store Manager Supercare Pharmacy DHA Licensed - GMG

GMG is a global well-being company operating across the Middle East, North Africa, and Asia. It markets and distributes brands in sport, food and health sectors. GMG focuses on driving customer value and growth through its four verticals: GMG Sports, GMG Food, GMG Health, and GMG Consumer Goods.

Responsibilities

• Ensure high levels of customer satisfaction by supervising, monitoring, and evaluating the quality and effectiveness of service provided by pharmacy staff.
• Ensure accuracy in dispensing all medications, including controlled medications and insurance prescriptions.
• Follow insurance protocols with prompt documentation, communication, and follow-up.
• Manage staffing: interview potential staff, conduct appraisals and performance reviews, organize daily duty rosters, handle complaints, and provide or arrange training and development for staff.
• Identify current and future customer requirements by building rapport with customers and others who influence service needs; enhance relationships to maximize sales and margins.
• Implement effective sales and marketing strategies for all product ranges; collaborate with vendors to create marketing displays for the store floor and windows.
• Deliver on targets and drive business initiatives to an exceptional level.
• Participate in projects involving industry organizations, supply chain initiatives, and other special projects.
• Organize special promotions, displays, and events in the store.
• Update Area Manager on business performance, new initiatives, and other pertinent issues.
• Develop business strategies to increase customer base, store traffic, and profitability.
• Prepare annual budget; schedule expenditures; analyze variances; initiate corrective actions.
• Analyze sales data and forecast future sales; interpret trends to facilitate planning.
• Maintain relationships with vendors and shippers.
• Manage day-to-day store activity and ensure adherence to company policies, programs, and procedures.
• Maintain store compliance with legal requirements; ensure licensing for facility and staff is valid, renewed, and updated.
• Maintain outstanding store condition and visual merchandising standards.

Self-Management

• Define performance goals at the start of the year in discussion with the reporting manager and ensure achievement.
• Own learning by identifying development needs and agreeing on an individual development plan extending beyond training.
• Stay abreast of professional developments and current issues through continued education and growth.

Job requirements

• Bachelor's Degree in Pharmacy
• License from DHA/MOH/DOH
• Minimum of 2 years experience as a registered pharmacist and store manager in UAE
• Strong English or Arabic communication skills

Additional skills

• Merchandising
• Product knowledge
• Problem-solving skills
• Quality and customer service orientation

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Sales and Business Development

Industries

• Retail