Store Manager - Tod's

Regional Talent Acquisition Luxury Retail F&B Employee Relations & Engagement AUB-Masters in Human Resource Management - MHRM

As the Store Manager you will lead the boutique to achieve commercial excellence, elevate CRM, and build a high-performing team that embodies the brand's spirit within the dynamic environment in store.

Key Responsibilities

• Conduct sales analysis, follow up on market trends and monitor the competition's activity
• Propose ways to improve the business: in store merchandizing, opening hours, product mix
• Produce quantitative and qualitative sales report
• Be present on the shop floor to generate sales and handle VIP customers
• Identify customer potential needs and use initiatives to meet those needs
• Ensure consistency in customer service delivered and handle all complaints
• Enter all received goods and ensure stock control and proper record of all stock movements
• Supervise replenishment process, inventory, and coordinate with back office, suppliers, logistics, marketing and merchandising team
• Coordinate with Mall Management on promotions, permits, security
• Manage, engage and delegate the responsibilities of the team, conduct appraisal and coaching
• Reconcile daily reports with Accounting Department; ensure accurate POS and finger scan machine
• Prepare, discuss and set staff monthly objectives; supervise stock transfers, present feedback

Your Profile

• Proven experience managing a luxury retail boutique for at least 3 years, ideally in luxury footwear and leather goods.
• Strong leadership, business acumen, and passion for delivering world class customer experiences.
• Deep understanding of CRM, luxury clientele and evolving luxury retail trends.
• Excellent communication, people management, and problem-solving skills.