Store Operations Lead

About the Role

What You ll Do

As a Store Operations Lead, you will take full ownership of operational excellence across your assigned stores, ensuring seamless processes, optimized costs, and exceptional customer experience.

Key Responsibilities

• Lead, mentor, and develop multiple Store Managers and their teams to achieve operational and commercial targets.
• Oversee the end-to-end operations of your cluster including fulfillment, logistics, and inventory management.
• Drive operational KPIs such as delivery speed, accuracy, cost efficiency, and customer satisfaction.
• Analyze performance metrics and use data-driven insights to identify bottlenecks and implement process improvements.
• Ensure consumables usage, packaging standards, and inventory safety stocks are efficiently managed to minimize waste and downtime.
• Partner with cross-functional teams (Planning, Supply Chain, Procurement, and Tech) to resolve operational challenges and enhance productivity.
• Ensure compliance with Careem s SOPs, safety, and service standards across all sites.
• Lead performance reviews, drive accountability, and foster a culture of ownership and excellence.
• Support new store launches, process enhancements, and ERP/WMS system improvements as required.

What You ll Need

• 3 5 years of experience in E-commerce, Quick Commerce, or Retail Operations, preferably in a multi-site leadership role.
• Proven team management and leadership skills with the ability to drive results across diverse teams.
• Strong analytical and problem-solving skills with a structured, data-driven approach to decision-making.
• Excellent data skills advanced proficiency in Excel/Google Sheets (VLOOKUP, Pivot Tables, advanced formulas).
• Working knowledge of SQL and comfort working with large datasets is a strong plus.
• Familiarity with ERP/WMS systems and operational dashboards.
• Excellent communication and collaboration abilities with cross-functional stakeholders.
• High adaptability, resilience, and a strong sense of ownership in a fast-paced environment.