Store Supervisor - Swarovski - Al Othaim Mall ( Hail )

Company Overview

INSPIRE EXHILARATE DELIGHT

For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.

Every step at Chalhoub Group is taken to build a future where luxury dreams become reality - bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse - the Group's innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.

Chalhoub Group fosters a people at heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work certification in several markets.

Sustainability is at the core of the Group's strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women's Empowerment Principles, and to have pledged to reach Net Zero by 2040.

What You'll Be Doing

• Assist the Store Manager in managing the team's performance and schedule, ensuring achievement of sales targets, providing an exceptional guest experience, maintaining the shop and brand merchandising, and managing stock in accordance with the Company's policies and procedures.
• Drive the business: lead by example and represent the brand by communicating its values and philosophy through all activities and interactions with customers and other team members.
• Follow all appropriate Retail policies, processes, and standard operating procedures to ensure work is done systematically and consistently.
• Build and maintain guest experience standards to foster strong loyalty.
• Assist the store in achieving sales targets by collaborating with the sales executive team to generate sales through high selling techniques.
• Execute and participate in projects, community events, and activities with minimal supervision; stay ahead of latest trends, products, and competitors; share feedback with the store manager and relevant back office stakeholders.
• Create a positive work environment based on trust, respect, and fairness; voice employee feedback, challenges, and concerns to the store manager and HR.
• Communicate the organization's priorities to ensure team alignment with Group objectives.
• Assist in defining responsibilities for each sales team member; manage, engage, and guide the team reporting to the Store Manager.
• Create and maintain schedules to ensure full shop coverage and maintain grooming standards of staff.
• Implement and promote exceptional customer service in stores to boost sales and build trust and loyalty.
• Manage VIP guest relationships and handle all customer complaints effectively.
• Maintain operating standards by ensuring cleanliness, visual merchandising, and stock replenishment per brand VM guidelines.
• Leverage available technology tools (Clienteling app, OMS, Business WhatsApp, etc.) to support customer experience.
• Assist the Store Manager in preparing for inventory audits and entering received goods into Baan inventory for proper stock movement record.
• Ensure compliance with legal, safety, security, retail store operations, and HR guidelines; escalated complex issues to the Store Manager for timely resolution.

What You'll Need To Succeed

• Team Leadership: Experience in managing and developing a sales team.
• Clienteling Expertise: Proven ability to manage and expand a client book using CRM tools.
• Communication & Language Skills.

What We Can Offer You

With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities, and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.

We recognize the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies, and exclusive employee discounts.

We Invite All Applicants to Apply

It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.

We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.