About Karsh Hagan/Madden

Karsh Hagan/Madden Media is a full service destination marketing agency that blends creativity, technology, and data to help destinations grow. Our teams deliver integrated marketing solutions across strategy, media, creative, digital, public relations, and web development.

We partner with destination marketing organizations across the United States to build powerful brand stories that inspire travel and deliver measurable results.

Our approach combines research driven insights with agile execution. Cross functional teams collaborate to craft compelling campaigns and omnichannel strategies that drive performance and long term client success.

About the Role

The Strategy Director is a strategic leader responsible for guiding high value client partnerships, leading cross functional teams, and driving measurable business growth.

This role sits at the intersection of strategy, client leadership, and operational execution. You will lead complex accounts, connect strategy across disciplines, and ensure teams deliver integrated marketing programs that produce meaningful results.

The ideal candidate brings deep agency experience, thrives in a fast paced environment, and understands how to translate marketing strategy into long term client partnerships.

You have the ability to travel for this role once a month and will act as a trusted strategic advisor to senior client stakeholders while collaborating with internal teams to deliver exceptional work across media, creative, digital, and brand strategy.

What You Will Own

Strategic Client Leadership

• Serve as the senior strategic partner for key accounts and executive client stakeholders
• Lead the development of integrated marketing strategies across creative, media, digital, and brand disciplines
• Translate client goals into clear strategic roadmaps and measurable performance outcomes
• Present strategic recommendations, campaign performance insights, and growth opportunities to client leadership

Revenue Growth and Account Expansion

• Own revenue retention and organic growth across assigned accounts
• Identify opportunities to expand partnerships through new services, campaigns, and strategic initiatives
• Lead renewal conversations and long term partnership planning
• Partner with agency leadership to support new business opportunities when appropriate

Cross Functional Leadership

• Lead and align cross functional teams including strategy, creative, media, digital, analytics, and production
• Ensure all disciplines work together to deliver cohesive marketing strategies and storytelling
• Provide leadership and mentorship to account and campaign management teams
• Foster a collaborative culture that encourages strategic thinking and creative problem solving

Operational and Project Leadership

• Oversee complex projects across multiple clients while maintaining strong operational discipline
• Ensure teams follow strong project management processes and communication practices
• Maintain clarity across internal teams regarding priorities, timelines, and deliverables
• Serve as a senior escalation point for client or project challenges

What You Bring

Experience

• 6+ years of experience in account leadership, marketing strategy, or senior roles within a marketing or advertising agency
• Proven experience managing complex client relationships and high value accounts
• Demonstrated success retaining and growing long term client partnerships

Strategic Leadership

• Strong strategic mindset with the ability to connect insights across multiple marketing disciplines
• Experience developing integrated marketing strategies that align creative, media, and digital execution
• Confidence presenting strategy and performance insights to senior client stakeholders

Agency Operations

• Expertise in project management and operational processes
• Ability to lead multiple work streams while maintaining clarity and organization across teams
• Experience mentoring and developing team members within a fast paced agency environment

Client Partnership Skills

• Exceptional communication, presentation, and relationship building skills
• Ability to identify opportunities for growth and position strategic marketing solutions
• Strong problem solving and decision making capabilities

What Success Looks Like

Successful Strategy Director at Karsh/Madden:

• Build trusted relationships with core accounts and senior team leads
• Lead strategic marketing programs that deliver measurable results
• Grow and retain long term client partnerships
• Inspire cross functional teams to produce exceptional work
• Bring clarity and structure to complex projects and initiatives

Why Join Us

When you join Karsh Hagan/Madden, you will help shape the future of destination marketing while working with a collaborative team of strategists, creatives, and marketers.

We believe the best work happens when talented people are empowered to think strategically, collaborate openly, and deliver work that makes a meaningful impact for our partners.

Don't Meet Every Requirement?

That's okay! At KHM, we believe diverse backgrounds, perspectives, and experiences make us stronger. If this role excites you but your skillset doesn't line up perfectly with the qualifications above, we still want to hear from you. Who knows-you might bring something to the table we didn't even know we needed.

About the Interview Process

We like to keep it simple and transparent. Here's what the process may look like:

• Round 1: A friendly chat with our Recruiter to get to know you and share more about the role.
• Round 2: An interview with our SVP/Team Lead and Senior Media Director
• Round 3: A conversation with the President to dive deeper into the role and team fit.

Note: Depending on the position, there might be a small assignment along the way to showcase your skills and creativity. Don't worry-we'll let you know in advance!

Heads up: At this time, we do not offer Visa sponsorship or relocation services.

MM/KH is an Equal Opportunity Employer. #LI-REMOTE