Student Services Analyst

$52,525.00 - $68,282.00/annually, DOE

114

Monday - Friday, 8am - 5pm; some evenings and weekends may be required

Summer Hours: Monday - Thursday, 7am-6pm

12 Months

10 Colleges. Unlimited Opportunities.

The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision—creating excellence in education for a better world.

We focus on people—not profits.
With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. Discover how we’re changing college.

We don’t just support our community—we help build it.
We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. Learn about our economic impact.

We believe our employees are our most valuable asset.
Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix.

Join us in making a real difference in the lives of over 140,000 college students each year.

Maricopa County Community College District (MCCCD) is committed to providing a competitive and comprehensive benefits program that supports our employees' and their families' health and well-being. Therefore, the MCCCD benefits support every stage of life and are designed to meet the diverse needs of our community. Explore the wide range of benefits and perks available to eligible employees at MCCCD:

Affordable and Comprehensive Benefits Package:

• 
  Nationwide Medical, Dental, and Vision Coverage

• 
  Paid Time Off: Vacation, Sick Leave, and Personal Time

• 
  20 Paid Observed Holidays

• 
  Company-paid Life Insurance, AD&D, and Short-Term Disability plans, with the option to purchase supplemental coverage

• 
  Arizona State Retirement System (ASRS) Pension, including Long Term Disability and Retiree Health Insurance with 100% employer-matching contributions

• 
  Optional Retirement Plans: 403(b), 457(b), Roth 403(b), Roth 457(b)

• 
  Tuition Reimbursement for employees and dependents

• 
  Annual Professional Development Funding

• 
  Flexible Work Schedules

Employee Health & Wellness Programs:

• 
  District-Wide Wellness Program with Workshops and Webinars

• 
  Monthly Health & Wellness Calendar and Newsletter

• 
  Virta Diabetes Reversal Program, Support Groups, and Diabetes Empowerment Education Programs

• 
  Employee Assistance Program (EAP)

• 
  Sight-On-Site Eye Care Services

• 
  Mobile On-Site Mammography Screenings

• 
  Pre-Retirement Planning Events

• 
  Qualifying Employer for Public Service Loan Forgiveness (potential loan forgiveness for federal Direct Loans after meeting repayment requirements and working full-time for an eligible employer)

This position serves as the principal staff member responsible for planning, promoting, organizing and administering study abroad programs in coordination with faculty program directors under the overall supervision of the Director of International Education.

This responsibility encompasses a wide range of specialized tasks and requires a thorough understanding and vigilant, continual study and adherence to laws, regulations, procedures, processes, best practices and the management of student programs of an international nature. Primary to the role is expert level understanding of risk assessment to ensure the safety of MCC staff and the participating students.

Given the expansive nature of the responsibility, skills, systems and knowledge integral to the position, the person in this role essentially operates semi-independently within the Office of International Education and works in coordination and in conjunction with the Director of the International and Intercultural Education Office at the Maricopa Community College District office.

This is a short-term position open to MCCCD employees only with a projected end date of June 30, 2026 with renewal based on available funds and the needs of MCC.

35% Serves as the lead analyst and planner for all study abroad programs at Mesa Community College; plans and administers all activities in the life cycle of study abroad programs including developing funding proposals, training faculty program directors, negotiating with vendors domestically and internationally, drafting contracts and release forms, designing orientation programs, and overseeing the programs until completion. Continually monitors events and developments in target countries to assess risk and to keep abreast of developments which may have an impact on the safety and successful implementation of study abroad programs.

20% Serves as the lead analyst and planner for all new study abroad programs proposed by prospective faculty program directors, including the assessment of feasibility, assessment of risk, project design, negotiations and related tasks required to develop program proposals for submission to the leadership at MCC and the District to request program approval.

20% Initiates and maintains all the system's necessary data collection; analyzes data, and prepares related reporting using the specialized and internally-tailored Terra Dotta CRM system to administer all aspects of the study abroad function. Initiates and processes all program and participant data in the system and initiates periodic modifications and updates to the Terra Dotta system of records.

15% Coordinates all aspects of the plans approved for implementation including the training and supervision of faculty program directors and assigned support staff to ensure the application and adherence to best practices and compliance with Federal, State, District and institutional laws and policies to ensure compliance. Prepares reports to a number of agencies in the U.S. Government (e.g State Department funded associations), the MCC leadership and the MCCCD. Coordinates MCC memberships in news services, associations in the field and represents MCC in activities.

10% Performs other tasks assigned by the IE Director or Dean of Student Development in support of the IE function and programs which may include serving as a Designated School Official to advise and administer international students; the organization and implementation of special programs of student activities on behalf of MCC.

Bachelor’s Degree from a regionally accredited institution and two years of student services or college teaching experience, or experience coordinating, administering, planning, or evaluating programs.

OR

An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation.

A. 24 months of experience coordinating, administering, planning, managing, monitoring, and evaluating international student/study abroad programs in a community college setting

B. Demonstrated ability to efficiently and effectively organize activities and manage the range of relationships involved in maintaining successful study abroad programs

C. Experience using a CRM system (e.g. Terra Dotta) to track program participation and student milestones

D. Experience planning and managing budgets for revenue-generating student programs

E. Demonstrated examples of successful management of projects that require cross-unit collaboration and attention to detail

F. Experience assessing program risk and exercising sound judgement

G. Demonstrated knowledge of laws, regulations, best practices guidelines, resource agencies, travel administration systems and institutional administrative systems and processes required to plan and manage study abroad programs.

Work schedule varies during the year

• August through mid-May: Monday - Friday 8 hour days,
• mid-May through the end of July: Monday - Thursday, 10 hour days.

College operating hours are 8 am - 5 pm; May be required to work evenings and weekends

This position is fully on-site, with no remote options

Travel to campus during the interview/selection process will be at the candidate's own expense.

Applicants are required to submit a cover letter and resume showing how the applicant meets the minimum and desired qualifications. All minimum requirements must be met at the time of the application.

Additional materials will not be accepted after the job posting has closed.

Missing materials or incomplete employment history will not be considered.

Please ensure your materials clearly provide the following information.

• Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position.
• Indicate whether former or current employment is Full-Time or;
• Part-Time employment, to include Adjunct or Associate Professor (must include number of hours worked, contact hours or load)
• Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, for each position held and name of employer for each position.
• Three professional references, preferably current and/or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview.

Open until filled

First Review Monday, September 8, 2025.

Applications received after the review date may not be screened

Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.

Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance."

The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators.

The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act.