Student Services Specialist

Description

In addition to Welcome/One-Stop Center responsibilities, supports student success by overseeing the recruitment, training, scheduling, and supervision of student employees within Student Affairs. This includes, but is not limited to, peer mentors, peer advisors, and tutors. The position ensures that student employees receive high-quality preparation and ongoing professional development to effectively serve the needs of community college students.

• **Develops and manages a common, unified recruitment process for all student employee positions within the Student Affairs division, including developing job descriptions, marketing opportunities, and managing the application and interview process With consultation and input from Student Affairs programs
• **Creates, implements, and manages a comprehensive onboarding and training program for all student employees working within Student Affairs, including:
  • professional development modules that foster leadership, Kapi‘olani Community College’s values and mission, communication, time management, customer service, and accountability;
  • training experiences that support students in their current campus roles and also prepare them to enter the workforce with confidence and essential career-ready skills; and
  • leadership development workshops and conduct regular evaluations to track student employee growth in both campus performance and career readiness.
• **Coordinates the effective placement of student employees into appropriate programs based on skills, interest and program needs. Works with Student Affairs programs to develop equitable and flexible scheduling plans that ensure adequate support across all services.
• Monitors coverage, adjusts staffing levels during peak periods, and provides backup scheduling support as needed.
• **Under the supervision of the Vice Chancellor for Student Affairs, oversees the student employment budget for Student Affairs, including but not limited to: submitting budget proposals aligned with the college’s strategic priorities; tracking expenditures and monitoring compliance with institutional and funding regulations.
• **Works with Student Affairs programs to determine position allocations and ensures efficient and strategic use of funding, and pursues external sources of student employee support.
• **Provides guidance and support to program supervisors on student employment best practices, and manages all administrative functions related to student employment.
• **Assists with the collaborative planning process for a centralized Welcome/One-Stop Center, including: facilitating information gathering across Student Affairs programs and other campus units, building consensus where possible, and developing informed recommendations for leadership regarding the scope of services, staffing models and roles, service protocols and workflows, physical and digital infrastructure needs, student experience principles, training and knowledge sharing, data collection and evaluation metrics, and communication and branding.
• **Creates procedures for the operation of the Welcome/One-Stop Center aligned with the college’s strategic priorities.
• **Under the general supervision of the Vice Chancellor for Student Affairs, designs and directs the day-to-day Welcome/One-Stop Center operations, which requires considerable breadth of knowledge of the various Student Services offices.
• **Maintains and updates workflows/standard operating procedures and prepares/designs resources that help to deliver effective customer service to students and the general public in a way that is in-line with the College’s and the Division’s student success goals and strategic initiatives.
• **Oversees, manages, and directs Welcome/One Stop Center personnel. Hires, trains, supervises, schedules, and evaluates the performance of student employees. Ensures coverage during hours of operation; assists in determining and meeting variable staffing level needs during high demand periods; creates and produces materials that support their ability to carry out their responsibilities and duties; and resolves staff conflicts as they arise.
• **Serves as the day-to-day decision-maker in resolving situations that cannot be dealt with at the student employee level.
• **Oversees and manages the budget for the Welcome Center. Identifies and submits budget requests, oversees all purchasing and procurement processes for the Welcome/One-Stop Center to ensure they are done responsibly and within University guidelines, and prepares budget proposals and reports as needed.
• **Directs, oversees, and manages the Welcome/One-Stope Center facilities, equipment, and technology. Works with the appropriate departments to ensure that all are sufficiently maintained, supported, and functional. Identifies and acquires additional tools/resources needed by the Welcome/One-Stope Center to ensure quality performance, productivity, and efficiency.
• **Designs and implements a program evaluation and continuous improvement process for the Welcome/One-Stop Center. Sets performance and program goals; identifies relevant benchmarks; collects relevant data and feedback about the Welcome/One-Stop Center’s performance; analyzes performance measures and information collected; and designs and implements operational improvements in response.
• • Authors and submits the Welcome/One-Stop Center’s Annual Report on Program Data (ARPD) and Strategic Plan each year, as well as any other reports requested regarding the Welcome/One-Stop Center.
• **Spearheads, manages, and/or provides support to Student Services-wide initiatives/efforts. This includes but is not limited to configuring, managing and keeping relevant communication platforms (such as the print and digital signage in the Welcome/One-Stop Center, relevant websites, Chatbots, live chat/texting/social media platforms, etc.); planning and organizing events/strategies; developing/preparing shared resources/tools, and developing and implementing external communications in coordination with the campus marketing specialist, as needed.
• Provides input/feedback regarding changes to or issues regarding Student Services policy and/or practices/procedures that affect service delivery to students and the general public. Works with Student Services programs to identify and provide for the ongoing training needs of Welcome/One-Stop Center student employees.
• Develops, writes/edits, and prepares budgets for all grant proposals pursued in support of the Welcome Center. Conducts the full range of activities required to prepare, submit, and manage/administer grants.
• Other duties as assigned.

• Possession of a baccalaureate degree in Counseling/Guidance, College Student Personnel, Counseling Psychology, Human Resources, Communications, Education, Social Sciences, Social Work, Communications, and three (3) years of progressively responsible professional experience with responsibilities for providing services to students; or any equivalent combination of education and/or professional work experience which provides the required education, knowledge, skills and abilities as indicated
• Considerable working knowledge of principles, practices, and techniques in the field of student affairs as demonstrated by the broad knowledge of the full range of pertinent standards and evolving concepts, principles and methodologies.
• Considerable working knowledge and understanding of applicable federal and state laws, rules, regulations, and theories and systems associated with student activities/affairs.
• Demonstrated ability to resolve wide-ranging complex problems through the use of creative reasoning and logic to accurately determine the cause of the problems and the resolution of the problems in an effective, innovative, and timely manner.
• Demonstrated ability to interpret and present information and ideas clearly and accurately in writing, verbally, and by preparing reports and other materials.
• Demonstrated ability to establish and maintain effective working relationships with internal and external organizations, groups, team leaders, and members, and individuals.
• Demonstrated ability to operate a personal computer and apply word processing software.
• For supervisory work, demonstrated ability to lead subordinates, manage work priorities and projects, and manage employee relations.
• Demonstrated ability to manage an office, including the management of personnel, processes, and/or facilities.
• Demonstrated ability to establish and maintain effective working relationships with internal and external partners.

• Master’s degree in Higher Education Administration, Student Affairs, Counseling, or related field.
• One (1) year of professional experience managing and directing student employees.
• One (1) year of professional experience with peer mentoring or tutoring programs.
• One (1) year of professional experience in a community college setting with an understanding of the unique needs of the student populations they serve.
• One (1) year of professional experience in program development, assessment, and data-driven decision-making.
• Demonstrated ability to manage an office, including the management of personnel, processes, and/or facilities.
• Demonstrated ability to create, direct and manage a budget.
• Demonstrated ability to maintain a professional relationship with students and colleagues.
• One (1) year of professional experience with University of Hawai‘i administrative processes (e.g., procurement, facilities, human resources, etc.).
• One (1) year of professional experience with admissions, financial aid, counseling or registration processes.
• Demonstrated ability to support student organizations through active leadership, guidance, and support by means of workshops, seminars, and overall student development from the lens of student development theory.
• Two (2) or more years of professional experience in the area of workforce development, mentoring, and or leadership development.
• Evidence of commitment to Kapi‘olani Community College’s vision of positioning itself as a model indigenous serving institution whose graduates strengthen the social, economic, and sustainable advancement of Hawai‘i and the world.

• Cover letter;
• Resume;
• The names and contact information (telephone number and email addresses) of at least three professional references; and
• Official graduate and undergraduate transcript(s) showing degree and coursework to date appropriate to the position (copies of official transcripts are acceptable; however, original official transcripts will be required at the time of hire.) Transcripts issued outside the United States of America require a course-by-course analysis with an equivalency statement from an agency having membership with the National Association of Credential Evaluation Services, Inc., verifying the degree equivalency to that of an accredited institution within the USA. The expense of the evaluation shall be borne by the applicant.

• Academic record/grade summaries will NOT be accepted
• Diplomas and copies will NOT be accepted

• The application will be incomplete if materials are unreadable, illegible, password protected, missing, or corrupted; therefore, late or incomplete applications will not be considered. All requested documents/information become the property of Kapi‘olani Community College and will not be returned.
• Please do not include any self-identifying photos and redact any references to confidential information on submitted documents (social security number, date of birth, etc.).
• Applications lacking copies of transcripts will be reviewed based on work experience equivalency to meet minimum qualifications (MQs). All minimum qualifications must be met by the closing date.
• If you have not applied for a position before using NEOGOV, you will need to create an account.

EEO, Clery Act, ADA