Submission Officer (Customer Service)

Consular Outsourcing BLS Services is a leading player in the visa outsourcing business working with multiple client governments across the US. This is an excellent opportunity for anyone looking to build a career in government to citizen services in San Francisco. In a nutshell, this is a front office Customer Service, Team Lead and administrative data entry position for someone with high attention to detail, accuracy and the ability to work in a fast-paced environment.

Positions available: Full Time

Number of Hires: 1

Job Title: - Submissions officer - Visa Application Services

Joining Date: Immediate

Wages: $22/hour (OT after 40 hours/week at 1.5 times)

Languages: English (Preferred- Spanish, German, Hindi, Urdu, Russian, Mandarin)

Office Hours: 8am - 4:30 pm | Mon - Friday

Benefits: 10 Paid Vacation Day/Year

40 Hours Paid Sick Leave/Year, Fully Paid Health Insurance for FTE

*Must be authorized to work in the US - We don't sponsor visas.

Job Responsibilities:

• · Client facing – answering queries, advising applicants, managing disputes
• · Customer Service –attending phone calls/emails
• · Collection of visa applications & document scrutiny for visa processing, attestation & legalization services
• · Biometrics capture (Photo & Fingerprints)
• · Cash collection & POS entry
• Doing reports and other responsibilities as assigned
• · Data Entry with 100% Accuracy - complete the application life cycle in the system
• · Provide applicants with information on all Value-added services
• · Admin duties: photocopying/scanning/filing/inventory
• · Complete the delivery of passport to applicant via courier or pick-up
• · Other duties as assigned

Required Experience & Qualifications:

• · Excellent communication skills in English
• · Other Languages a plus: Spanish, German, Hindi, Urdu, Russian, Mandarin
• · Minimum Education: Bachelors or Associates Degree
• · Computer savvy with working experience in Microsoft Office
• · Hands-on experience in updating/creating reports
• · High level of attention to detail under stringent timelines
• · Flexible with work hours (Day shift only)
• · Must be willing to produce an FBI background check report

Job Type: Full-time

Pay: $22.00 per hour

Benefits:

• Flexible schedule
• Health insurance
• Professional development assistance

Language:

• Spanish (Preferred)

Work Location: In person