Substance Use Disorder (SUD) Case Manager

• Work cohesively with the Clinical Outreach Team to coordinate transitioning levels of care.
• Participate actively in interdisciplinary treatment team meetings, providing input on client progress and care needs.
• Develops, implements, manages, and continually evaluates individualized client care plans and discharge plans.
• Maintain regular communication with families, referral sources, probation/parole officers, and other stakeholders, as appropriate and with proper consent.
• Assess each client’s social, employment, and medical needs, and facilitate necessary appointments and paperwork whenever possible.
• Assist clients in accessing community resources such as housing, employment, education, transportation, and financial assistance.
• Advocate for client’s needs within the healthcare, legal, housing and employment systems.
• Completes all documentation required within the outlined timeframes, prior to client’s discharge from the facility.
• Regularly meets with clients to assess progress, at a minimum of once weekly, and adjust care plans, as needed.
• Facilitate Case Management groups, and additional groups as needed.
• Provide crisis management and intervention as needed.
• Maintain accurate, confidential, and up-to-date records, and completes charting in the Electronic Medical Record (EMR).
• Monitor compliance with court-ordered, probation, or other external requirements when applicable.
• Provide psychoeducation to clients on recovery-related topics (e.g., relapse prevention, life skills, coping strategies).
• Support client engagement in 12-step, SMART Recovery, or other community-based recovery support groups.
• Coordinate with medical staff regarding medication-assisted treatment (MAT) follow-up and adherence.
• Participate in ongoing training and professional development to remain current with best practices in SUD treatment and case management.
• Provide mentorship and support to Behavioral Health Technicians during cross-trained shifts, promoting consistent client care standards.
• Perform additional duties, as assigned by the Clinical Director or Administrator.

Educational and Experience Requirements:

• High school diploma or equivalent required
• Minimum of one year of case management or equivalent role experience in a substance use disorder treatment program or other mental health setting required.
• Registered through California Consortium of Addiction Programs and Professionals (CCAPP), Addiction Counselor Certification Board of California (ACCBC), California Association for Alcohol/Drug Educators (CAADE), or California Association of DUI Treatment Programs (CADTP) preferred.
• Registered Drug and Alcohol Technician (RADT), Certified Alcohol & Drug Counselor Level I (CADC-I) or similar certification preferred.
• Certification in approved de-escalation and restraint techniques (e.g., CPI, Mandt, or equivalent), or ability to obtain within 90 days of hire.
• Valid CA Driver’s License with ability to pass a Motor Vehicle Record (MVR) check.
• Current Adult CPR certification required.
• Current Adult First Aid certification required.
• This position requires the successful completion of a background check, pre-employment physical, and drug screening as part of the hiring process.

Knowledge, Skills, and Abilities:

• Knowledge of relevant regulations, policies, and ethical guidelines related to substance use treatment preferred.
• Knowledge of basic principles, practices and techniques of mental health and drug and alcohol intervention.
• Knowledge of Joint Commission Standards preferred.
• Knowledge of Title 9 Licensing Regulations and DHCS AOD Certification Standards preferred.
• Knowledge of state & federal statutes regarding client confidentiality laws preferred.
• Proficient in Microsoft Office 365 (Outlook, Word, Excel, PowerPoint, Teams, SharePoint) or similar software programs.
• Comfortable using email, calendars, and task management tools in Outlook and Teams.
• Strong keyboarding and general computer navigation skills.
• Experience maintaining digital files, folders, and permissions in a secure manner.
• Knowledge of currently utilized technology and EMR software (i.e., PCC, Kipu) preferred.
• Excellent verbal & written communication skills.
• Ability to work as a team member in a collaborative, fast-paced work environment.
• Excellent communication, organizational and interpersonal skills.
• Ability to work under stressful conditions and be flexible in relation to department needs.
• Cultural sensitivity and desire to work with an ethnically diverse adult population.
• Must be able to read, write, speak, and understand the English language.
• Superior interpersonal, human relations, and behavior management skills.
• Ability to deal tactfully in support of the GHC Mission with all employees, clients, family members, visitors, government agencies/personnel, and the general public.