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  • On-the-job Product Training of new joinees
  • Maintain MIS for Allocated Pool
  • Tracking Callers productivity
  • Inspire / motivate callers to achieve targets
  • Sending Pick-up files to FPRs
  • Co-ordinate with product field FPRs
  • Identifying critical cases and act accordingly
  • Prepare strategies for achieving Team targets
  • Coordinate with Collection agencies
  • Handling Escalation calls /agitated customers
  • Performance review of callers on daily weekly monthly basis
  • Plan for absenteeism in the team and ensure smooth work flow
  • Liaise between different departments

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