Supervisor, Customs Surety & In-transit Warehouse

Supervisor, Customs Surety & In‑Transit Warehouse

Overview

The Supervisor, Customs Surety & In‑Transit Warehouse oversees daily operational compliance for all Container Freight Station (CFS) activities and in‑bond cargo movements. This role ensures accurate execution of in‑bond creation, maintenance, and closure; monitors CFS regulatory requirements; and supports the integrity of cargo control documentation.

The supervisor coordinates with internal teams, carriers, and brokers to resolve exceptions and maintain full adherence to CBP regulations. This position does not involve physical cargo handling or warehouse labor.

Key Responsibilities

CFS Compliance Support & Oversight

• Ensure daily CFS processes align with CBP regulations, including 19 CFR Part 19.
• Maintain CFS logs, records, and documentation with accuracy and timeliness.
• Monitor cargo arrivals, holds, releases, and transfers to ensure regulatory compliance.
• Support accurate reporting in CBP systems (ACE, AMS, ABI).

In‑Bond (QPs/QXs) Processing & Monitoring

• Create, update, and assist in closing in‑bond movements (IT, T&E, IE).
• Track aging and overdue in‑bond shipments to ensure timely resolution.
• Reconcile in‑bond records against carriers, terminals, and internal system data.
• Communicate with drayage providers, carriers, and brokers on cargo control requirements.

Audit, Controls & Issue Resolution

• Assist with internal audits of CFS documentation and in‑bond activity.
• Identify discrepancies and escalate issues requiring corrective action.
• Maintain accurate audit trails and ensure document completeness.
• Support preparation for CBP reviews and compliance assessments.

Cross‑Functional Coordination

• Serve as a daily operational point of contact for CFS and in‑bond procedures.
• Coordinate with brokerage, transportation, and customer service teams to ensure compliant cargo flow.
• Communicate regulatory updates and support alignment of operational procedures.

Reporting & Documentation

• Maintain supervisor‑level reports, logs, and dashboards related to CFS and in‑bond activity.
• Provide updates to management regarding compliance issues, trends, and exceptions.
• Ensure compliance with CBP recordkeeping and documentation retention requirements.

Qualifications

• 2–4 years of experience in customs compliance, CFS operations, or in‑bond processing.
• Working knowledge of CBP regulations, especially 19 CFR Parts 18 & 19.
• Experience with ACE, AMS, ABI, or other in‑bond/cargo control platforms.
• Strong attention to detail and ability to manage time‑sensitive cargo control tasks.
• Strong communication and documentation skills.
• Licensed Customs Broker (LCB) a plus but not required.

#LI-Onsite #LI-KB1

Since 1990, Forward Air has been a leading provider of ground transportation and related logistics services to the North American air freight and expedited LTL market. We offer surface shipping on an accelerated “time-definite” basis, delivering cargo at a specific time, but under less time-sensitive situations – supplying you with a cost effective, reliable alternative to air transportation. We work with companies of all sizes to develop tangible advantages and build the best products to meet your specific needs. Forward Air presents to the wholesale transportation community (logistics companies, freight forwarders, integrated air cargo carriers, passenger/ cargo airlines, and non-traditional shippers), a single-source provider that can deliver more supply chain services and a superior menu of choices. Throughout the years we have added supplementary lines to our linehaul service, such as full truckload operations (Truckload Services), final-mile coverage (Complete® Cartage), and an Airline Logistics program, and we will continue to expand our services to meet the changing needs and growth of our customer base.

Forward Air is structured to optimize both savings and service to our customers. Direct partnerships with owner-operators and other surface transportation providers, enable us to remain cost-competitive. The Forward Air network is designed with over 90 facilities located at or near major U.S. and Canadian airports, 12 regional sort centers and over 300 beyond points (secondary airports provided through our Complete Cartage service), creating one of the most comprehensive linehaul networks in the industry.

Ranked 3rd in Newsweeks 2022 "Americas Most Trustworthy Companies" publication