Supervisor, ERP Support

Duties and Responsibilities (shall include but not be limited to):

· Understand ERP technical setup and evolvement, support model, contracts, resources needs to manage the area.

· Supervise ERP system administration activities to achieve optimum healthiness and timely support.

· Lead, consolidate, and report ERP development and configuration work regularly.

· Understand ARO’s overall mission and strategic goals pertaining to the area and work under the guidance of the IT Applications head to align the goals and priorities of the team.

· Lead all demands, and projects related to IFS and ensure proper change management in place.

· Develop 3-year roadmap for the area to ensure ARO IT Business Plans are aligned and updated.

· Execute Opex Budget under the guidance of the IT Applications head and fully review all financial items related to the area of support.

· Manage employee timesheets and Supply Chain activities.

· Ensure Cybersecurity mandates and requirements are fulfilled for EPR.

· Train and mentor, the team and execute sourcing and onboarding activities seamlessly to avoid impact on IFS support to the business.

· Performs other related duties as expected or assigned by IT Management.

· Travel to remote locations, including land and offshore rigs, is required, this may be up to 15% of the time.

· Manage and plan for the design, development, integration, and implementation of ERP systems and integrations with business applications and platforms.

· Leading the team to support production applications.

· Analyze and troubleshoot user issues and questions regarding assigned applications and software.

· Responsible for answering incoming phone calls and email requests in a timely manner.

· Responsible to liaise with end user or ERP /Vendor Team to report any unresolved issues.

Qualifications & Experience:

· Bachelor’s degree in IT with minimum 9 years’ experience in IT with proven track record in systems implementation.

· Experience in developing and managing an ERP system.

· Experience in hands-on project management and organizational change.

Skills :

· Ability to lead a team and assign change requests accordingly.

· Ability to work on own initiative and prioritize workload accordingly.

· Organized, thorough, and diligent with acute attention to detail.

· Excellent communication skills with colleagues as well as external customers.

· Maintaining composure during challenging technical problems.

· Ability to manage multiple (some conflicting) workstreams to ensure the successful delivery of our objectives.

· Good influencing and project management skills.

· Outstanding communicator with the ability to engage at all levels.

· Problem-solving and project management experience.

· Ability to operate network component analyzers, scanners, and testers.

· Hands-on hardware troubleshooting experience.

· Strong written and oral communication skills.

· Good interpersonal skills.

· Ability to conduct research into networking issues and products as required.