Supervisor - Fraud Analyst

Vacancy Description:

Job Purpose

To monitor, prevent, detect, and in internal and external fraud incidents across all banking channels and to take corrective action.

Job involves analyzing real-time and post transaction data to identify fraud patterns across cards, bank accounts, digital channels, coordinating with stakeholders to mitigate fraud risk and regulatory reporting.

Responsibilities:

• Monitor system generated alerts, take preventive measures to safeguard customers’ and bank’s interest
• Detect unusual transactions and events, confirm genuineness with customers and take appropriate action
• Conduct detailed transaction analysis and prepare investigation reports
• Assist in filing reports, STR, SAR with CBO, ROP, Card schemes and senior management
• Support developing and testing of fraud scenarios and conduct UAT
• Review and closure of incidents with a logical conclusion
• Maintain comprehensive fraud trackers
• Work closely with stakeholders to initiate recovery on losses identified or reported to the bank
• Handle transaction verification requests received from peer banks and respond on a timely manner
• Assist customers with dispute process and educate them on how to safeguard their sensitive banking credentials
• Monitor suspicious merchant activities and investigate
• Handle card schemes alert on potential data leakage, BIN attacks
• Handle ROP, CBO, FIU and peer banks’ queries related to fraud
• Assist the Manager in investigations
• Ability to operate in shifts and holidays

Education Level

• Essential: Bachelor's degree in Finance, Business, Accounting or a similar one
• Preferred: Certificate in Financial Crimes / Banking Fraud

Professional Qualification (Preferred):

• Certified Fraud Examiner (CFE)
• Certified Anti Money laundering Specialist

Work Experience

• Minimum 3 years in fraud prevention and detection role

Knowledge & Skills:

• Analytical & Investigation skills
• Interpersonal skills
• knowledge in MS. Excel, Word, and Outlook
• Excellent communication skills both Oral and written in English and Arabic
• Fraud prevention & detection tools
• Good knowledge in card scheme & prevention tools