Supervisor of Support Services

Key Responsibilities

• Hire, train, and supervise employees within the Support Services department.
• Establish and manage staff schedules to ensure appropriate coverage across all positions.
• Oversee quality control systems to ensure accurate data entry for appointments, records, and billing processes.
• Develop, implement, and maintain training materials and systems for onboarding new employees.
• Monitor and evaluate employee performance, providing both informal feedback and formal performance reviews. Recognize achievements and address performance concerns proactively.
• Maintain proficiency in all essential duties within the Support Services department to effectively lead and support the team.
• Serve as a backup for departmental staff, ensuring continuity of daily operations during absences or leave.

• Associate’s degree in business administration or a related field required
• Bachelor’s degree in business administration or a related field preferred
• Minimum of two (2) years of prior office management
• Knowledge of office operations, scheduling, electronic health records (EHR), billing processes, and insurance payers required.
• Supervisor experience preferred.