Supervisor-Operations

About Us:

DHL Supply Chain India is a leading provider of integrated logistics solutions, specializing in warehousing, distribution, and supply chain management. With over 100+ facilities and 15,000+ employees nationwide, we excel in sectors like e-commerce, consumer goods, life sciences, and technology. Recognized as a Great Place to Work, we prioritize employee engagement and development. We are committed to a safe work environment, promoting Behaviour Based Safety (BBS) practices, injury prevention, and compliance with safety regulations, ensuring that safety is everyone's responsibility. We embrace an equal opportunity workplace, fostering diversity and inclusion for all employees. Join us in shaping the future of logistics and discover limitless growth opportunities!

Job Scope:

Manage warehouse operations and deliver high service levels to ensure that the team meets results in line with customer-agreed SLAs, following network procedures and defined standards.

Key Responsibilities:

• Maintain customer satisfaction and retention.
• Ensure adherence to KPIs and SLAs.
• Coordinate and communicate effectively with customers and stakeholders.
• Organize appropriate shifts and staffing levels to meet business requirements.
• Oversee the efficient recovery, picking, packing, consolidation, inspection, and dispatch of outbound shipments.
• Manage the dispatch of outbound shipments to ensure timely departures.
• Monitor the performance of ground handlers and warehouse providers, completing necessary reports.
• Ensure adherence to Standard Operating Procedures (SOPs) and quality assurance practices.
• Develop a high-performance service culture and manage team performance.

Experience:

• Minimum 2 years of warehousing experience.
• Minimum 3 years of experience in a cross-functional/matrix organization.

Qualification: Bachelor's Degree level.

Skills and Competencies:

• Strong communication skills (English/Local Language), both spoken and written.
• Good documentation skills (screening, archiving, retrieval).
• Leadership and people management skills.
• Customer orientation and understanding of customer needs.
• Planning and organizing with clear goals and structured methods.
• Decision-making skills, using sound judgment and risk management.
• Developing people through coaching and mentoring.
• Influencing skills to gain commitment and support.
• Commitment to excellence and achieving extraordinary results.