Supervisor, Patient Contact Center

We are searching for a Supervisor Contact Center – someone who works well in a fast-paced setting. In this position, you will be responsible for providing day-to-day direction and oversight to the assigned contact center team and serving as a resource for all contact center staff on highly complex issues and problem resolution. This position serves as a role model through providing high quality customer service in accordance with established organization and department regulations, policies and procedures.

Think you’ve got what it takes?

Job Duties & Responsibilities

• Manages the deployment of people and resources to ensure the teams are manned at all appropriate times and customers receive prompt attention
• Coaches and develops team members to required standards
• Implements quality control procedures in conjunction with the Quality Team to ensure process adherence and delivery of quality service
• Provides excellent customer service to internal and external customers
• Provides Management support and supervision of daily operations

Skills & Requirements

• High School Diploma or GED required
• 3 years of experience in customer service including related hospital, clinic, medical office, business services/revenue cycle, front line registration, financial counseling, banking and hotel customer service
• An Associate’s or Bachelor’s Degree may substitute for the experience requirement