Supervisor - Sea Freight Operations & Customer Service

We are currently looking for a Supervisor – Sea Services to join our dynamic MFC Sea Team. As part of our ongoing expansion, this role will play a key part in overseeing and enhancing our sea freight operations. Key responsibilities include:

• Client Relationship Management
  Establish and maintain profitable relationships with customers, acting as the primary point of contact to ensure satisfaction, value, and fulfilment of all logistics requirements.
• Shipment Coordination & Documentation
  Coordinate and monitor sea freight shipments, ensuring timely completion of export/import documentation, tracking, and reporting. Maintain accurate records and internal system updates for audit and operational efficiency.
• Team Supervision & Departmental Planning
  Supervise and support the Sea Services team, oversee daily activities, resolve escalated issues, and manage departmental planners, reminders, and schedules to ensure smooth operations.
• Quotations, Costing & Reporting
  Handle freight quotations, costing, and invoicing to ensure accurate billing and profitability. Prepare and analyze trade lines, shipment volumes, revenue, and supplier data; provide regular projections and reports to management
• Sales Support & Service Promotion
  Prepare and follow up on quotations, rate requests, sales leads, and routing confirmations. Promote company services through cold calling, lead generation, and professional communication, while addressing customer queries and concerns promptly.