Supplemental Nutrition Assistance Program Case Worker Case Worker- New Bedford

Duties and Responsibilities (these duties are a general summary and not all inclusive):

• Assist clients with determination of initial and ongoing eligibility for transitional assistance programs and employment services.
• Perform all SNAP casework in an action-based “first available worker” process, through assigned queues.
• Ensure all assigned tasks are accurate and completed to the farthest point of completion.
• Conduct interactive interviews; utilize the agency’s PC based eligibility system to obtain and verify client information.
• Perform all tasks related to case maintenance and case management, including assisting with additional assistance for benefits referrals to other state agencies, health care providers and other resources to support individuals and families as necessary.

• Prepare and deliver explanations of eligibility decisions.

• Evaluate and monitor client cases to ensure compliance with applicable rules, regulations and guidelines.

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  Knowledge of the principles and correct usage of the English language involved in writing narratives, including grammar, spelling, sentence structure, word meaning and punctuation.

• Knowledge of basic mathematics.

• Knowledge of interviewing techniques.

• Knowledge of referral sources available for providing services to clients, including available community support and social services resources.

Preferred Qualifications

• Ability to prioritize and organize several tasks.

• Ability to read, interpret, apply and explain the provisions of the laws, rules, regulations, policies, procedures, specifications, standards and guidelines governing agency operations and assigned unit activities.

• Ability to gather information in accordance with established procedures, through questioning and observing individuals and by examining records and documents.

• Strong oral and written abilities to communicate with others, maintain accurate records, and use discretion in handling confidential information; ability to write concisely with a clear expression of thoughts and the development of ideas in logical sequence.

• Ability to determine the applicability of client data, to draw conclusions and make appropriate recommendations.

• Ability to establish and maintain harmonious working relationships with others in a team setting and function successfully in group situations.

• Ability to understand persons from different ethnic, cultural and/or economic backgrounds and demonstrate empathy toward those with physical and/or emotional stress while maintaining a calm manner in stressful and/or emergency situations.

• Ability to work under adverse conditions.

• Ability to use personal computer (PC) based systems and applications.

• Given the population served, bilingual or multilingual fluency.

TO APPLY:

About The Department of Transitional Assistance:

The Department of Transitional Assistance (DTA) assists and empowers low-income individuals and families to meet their basic needs, improve their quality of life, and achieve long term economic self-sufficiency. The Department serves 1 in 9 people in the state with food and economic assistance and opportunities to find jobs and further their training. The Department's 1,600+ staff help clients by processing benefits, connecting clients with resources, ensuring programs are operating well, providing legal counsel, developing policy, and holding fair hearings.

Learn more about our services and programs visit: www.mass.gov/dta

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.

If you require assistance with the application/interview process and would like to request an ADA accommodation, please click on the link and complete the Reasonable Accommodation Online Request Form.

For questions, please contact the Office of Human Resources at 1-800-510-4122 and select option #4.

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  A Bachelor's or higher degree may be substituted for the required experience on the basis of two years of education for one year of experience.

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  One year of education equals 30 semester hours. Education toward a degree will be prorated on the basis of the proportion of the requirements actually completed.

Salary placement is determined by a combination of factors, including the candidate’s years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division’s Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards!