Supply Chain Manager

About Nyxoah:

Nyxoah is a medical technology company focused on improving the lives of people with obstructive sleep apnea (OSA) through the development and commercialization of the Genio® system. We operate in a dynamic, high-growth, highly regulated environment with teams across the U.S. and Europe. Our mission is to deliver safe, effective, patient-centered solutions through scientific rigor, innovation, and operational excellence.

Position Summary:

The Manager, Supply Chain is responsible for leading U.S. order fulfillment, planning, and logistics operations, ensuring accurate order management and effective oversight of third-party logistics (3PL) partners. This role ensures strong data governance by collaborating with cross-functional teams to align and reconcile supply chain data across internal systems and external 3PL platforms.

Key Responsibilities:

Supply Chain Operations & Planning

• Serve as the primary escalation point for U.S. supply chain inquiries, operational issues, and fulfillment constraints
• Design, implement, and manage end-to-end U.S. supply chain processes, including procurement, demand planning, supply planning, inventory management, and logistics
• Ensure continuity of supply while balancing cost, lead time, capacity, and quality considerations
• Leverage data, reporting, and KPIs to drive operational performance and continuous improvement
• Identify process gaps and implement controls, standard templates, and data cleanup activities to support Microsoft Dynamics 365 (D365) readiness and scalability

Order Management

• Ensure accurate and timely processing of customer orders with 3PL partners and within D365, collaborating with Commercial Operations on customer verification
• Monitor order status, delivery performance, and service metrics, ensuring high levels of customer satisfaction

Quality & Regulatory Compliance

• Ensure supply chain operations comply with FDA and other applicable regulatory and quality system requirements
• Partner with Quality and Regulatory teams to support supplier audits, change management activities, and required documentation
• Support clinical and commercial readiness activities by ensuring supply chain preparedness and execution

Supplier, CMO & Partner Management

• Collaborate with Supplier Quality to identify, qualify, onboard, and manage suppliers, contract manufacturing organizations (CMOs), and logistics partners
• Develop and implement dual-sourcing strategies and risk mitigation plans to support business continuity and supply resilience

3PL Oversight & Logistics Governance

• Own the operational relationship with HealthLink US and other third-party logistics (3PL) providers, serving as the primary supply chain point of contact
• Monitor and manage 3PL performance, including order accuracy, on-time shipment, inventory accuracy, and adherence to SOPs
• Partner with the Quality team to investigate fulfillment issues, identify root causes, and implement corrective and preventive actions (CAPAs)
• Oversee regular reconciliation of 3PL inventory, order data, and customer master data against internal systems
• Manage inbound and outbound logistics activities, including international shipments when applicable

Core Competencies & Behaviors:

• Ownership & Accountability: Takes responsibility for outcomes and follows through consistently.
• Collaboration: Works effectively across functions, geographies, and levels.
• Adaptability: Responds constructively to change in a dynamic, scaling environment.
• Quality Focus: Demonstrates rigor, attention to detail, and commitment to high standards.
• Communication: Delivers clear, timely, appropriate information to key stakeholder/departments.
• Problem-Solving: Uses analytical, structured approaches to address issues.

Required Qualifications:

Education and Experience:

• Bachelor’s degree in Supply Chain Management, Business Administration, Operations Management, or a related discipline
• Minimum of 5+ years of experience in supply chain operations, order management, logistics, customer service, or related operational roles
• Prior experience in a supervisory or people-management role preferred

Technical and Functional Skills:

• Proficiency in ERP systems for supply chain and order management (Microsoft Dynamics 365 experience a plus)
• Advanced Microsoft Excel skills, including data analysis, reconciliation, and reporting
• Experience working with warehouse management systems (WMS) and third-party logistics (3PL) platforms
• Strong knowledge of data governance, data auditing, and master data management across systems
• Ability to define, monitor, and report on supply chain KPIs and performance metrics
• Strong leadership and people-management capabilities, with the ability to influence across functions
• Excellent communication skills, with the ability to clearly convey information to internal teams and external partners
• Collaborative mindset with experience partnering cross-functionally (Commercial Operations, Quality, Regulatory, Finance, IT)
• Strong problem-solving and analytical skills, with a data-driven approach to decision-making
• Ability to operate effectively in a dynamic startup environment, balancing strategic thinking with hands-on execution

Compliance & Quality Expectations:

Ensures work complies with applicable regulatory requirements, industry standards, and Nyxoah’s internal quality system procedures. Maintains documentation and conduct in a manner consistent with inspection-ready expectations.

EEO Statement:

Nyxoah is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other protected status in accordance with applicable laws. All employment decisions are based on qualifications, merit, and business needs.