Supply Chain Operations Specialist

Position Overview

The Supply Chain Operations Specialist will play a key role in managing and optimizing local and cross-border supply chain operations for JD Industrial’s B2B e-commerce business in the Middle East. The role focuses on ensuring delivery performance, cost control, and process efficiency across import clearance, warehousing, and domestic distribution.

This position requires a strong operational mindset, high data sensitivity, and a holistic understanding of end-to-end supply chain processes. It serves as a key talent pipeline for future regional fulfillment leadership roles.

Key Responsibilities for Supply Chain Operations Specialist

1. Fulfillment Control & Order Coordination

• Act as the central control point for all daily fulfillment operations across customs clearance, warehousing, and last-mile delivery.
• Monitor order flow from placement to delivery, ensuring SLA compliance and proactive issue resolution.
• Liaise with JD Logistics and other 3PL partners to ensure execution accuracy and timely response to exceptions.

1. Customer Fulfillment Interface

• Serve as the operational point of contact for customer fulfillment matters, addressing delivery delays, shortages, or warehouse transfer needs.
• Coordinate with sales and customer teams to provide accurate order status updates and recovery actions.

1. Inventory & Transfer Management

• Manage inventory visibility and stock accuracy across all GCC warehouses.
• Plan and execute inter-warehouse transfers to balance stock and improve fulfillment efficiency.
• Monitor inventory health (aging, slow-moving SKUs) and report potential risks or optimization opportunities.

1. 3PL Operations Monitoring & Performance Tracking

• Oversee 3PL operational performance through system data, reports, and on-ground checks.
• Ensure adherence to JD Industrial’s SOPs and service standards.
• Escalate performance gaps and initiate improvement measures.

1. Data & System Updates

• Maintain accurate and timely data updates in the company’s fulfillment system across all key

Candidate Profile

Required Qualifications:

• Strong understanding of B2B fulfillment , including warehouse operations, courier, LTL (less-than-truckload), and FTL (full-truckload) transport management.
• Solid grasp of supply chain management principles and operational interdependencies.
• Highly data-oriented , with strong analytical and problem-solving skills.
• Hands-on experience in operating or managing 3PL logistics systems and workflows.
• Fluent in English (daily working language).
• Strong communication and coordination skills with both internal and external stakeholders.
• Business-driven mindset with awareness of how supply chain stability and flexibility impact overall performance.

Preferred Qualifications:

• Experience in logistics product design or supply chain process optimization.