Support Agent

We are seeking a dedicated and professional Operations Representative to join our team at our NFC-based office. This role serves as a vital link between our Operations Department and our field personnel. The successful candidate will be responsible for real-time coordination, resolving operational bottlenecks, and ensuring all field duties are executed with precision and professionalism.

Key Responsibilities

• Personnel Coordination: Maintain consistent communication with security guards, ensuring interactions are professional, polite, and respectful at all times.
• Operational Monitoring: Supervise guard activities to ensure all assigned duties are completed according to company standards.
• Incident Resolution: Actively identify operational issues; perform immediate outreach to personnel to rectify gaps in service or duty completion.
• Support & Liaison: Listen to and document concerns raised by field staff, providing swift and effective solutions.
• Reporting & Documentation: Utilize MS Word and MS Excel to maintain accurate records, generate daily reports, and draft professional internal/external emails.
• System Management: Efficiently navigate and update the company’s internal management system (comprehensive training provided).

Required Qualifications & Skills

• Education: Minimum O/A Levels (or equivalent).
• Communication: Exceptional command of spoken and written English.
• Technical Proficiency: Strong working knowledge of MS Office Suite and professional email etiquette.
• Soft Skills: High level of patience, problem-solving capabilities, and a professional temperament under pressure.
• Flexibility: Ability to manage long shifts and adapt to the requirements of both day and night operations.

What We Offer

• Professional growth within a structured operations environment.
• Comprehensive training on internal proprietary systems.
• A collaborative and respectful workplace culture.

Work Location: In person