Support Coordinator

About Ascendion

Ascendion is a full-service digital engineering solutions company. We make and manage software platforms and products that power growth and deliver captivating experiences to consumers and employees. Our engineering, cloud, data, experience design, and talent solution capabilities accelerate transformation and impact for enterprise clients. Headquartered in New Jersey, our workforce of 6,000+ Ascenders delivers solutions from around the globe. Ascendion is built differently to engineer the next.

Ascendion | Engineering to elevate life

We have a culture built on opportunity, inclusion, and a spirit of partnership. Come, change the world with us:

• Build the coolest tech for the world’s leading brands
• Solve complex problems – and learn new skills
• Experience the power of transforming digital engineering for Fortune 500 clients
• Master your craft with leading training programs and hands-on experience
• Experience a community of change makers!

Join a culture of high-performing innovators with endless ideas and a passion for tech. Our culture is the fabric of our company, and it is what makes us unique and diverse. The way we share ideas, learning, experiences, successes, and joy allows everyone to be their best at Ascendion.

About the Role:

Job Title: Support Coordinator

Job Summary

• Seeking a customer-focused Support Coordinator to support current and former employees by responding to inquiries via phone, email, and chat.
• This role serves as the first point of contact for questions related to payroll, benefits, time tracking, compensation, and general HR processes.

Responsibilities:

• Handle inbound employee inquiries through phone, email, and chat.
• Provide support for payroll, benefits, timekeeping, and HR-related questions.
• Create and manage cases in Salesforce.
• Conduct exit interviews and process on-demand payroll checks.
• Research and resolve employee issues while maintaining confidentiality.
• Escalate complex inquiries to appropriate teams when needed.
• Meet service, quality, and productivity goals.

Qualifications:

• 1+ year of customer service, call center, HR support, or administrative experience.
• Strong communication, problem-solving, and organizational skills.
• Experience with case management systems, Salesforce, or Workday is preferred.
• Ability to work in a fast-paced environment and handle sensitive information professionally.
• Reliable high-speed internet and a quiet remote work environment required.

Location: Richmond, VA– Hybrid Onsite role

Salary and Other Compensation: The annual [salary/hourly rate] for this position is between [$20,000– 30,000 annually]/[$15.00- $18.50 per hour]. Factors which may affect pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: [medical insurance] [dental insurance] [vision insurance] [401(k) retirement plan] [long-term disability insurance] [short-term disability insurance] [5 personal days accrued each calendar year. The Paid time off benefits meet the paid sick and safe time laws that pertains to the City/ State] [10-15 days of paid vacation time] [6 paid holidays and 1 floating holiday per calendar year]

Want to change the world? Let us know.

Tell us about your experiences, education, and ambitions. Bring your knowledge, unique viewpoint, and creativity to the table. Let’s talk!

Preferred Skills

Job details

About Ascendion