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Support Engineer
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- Provide end-to-end technical support for users, ensuring timely resolution of hardware, software, and network issues.
- Design, deploy, and maintain IT infrastructure, ensuring stability, security, and scalability.
- Monitor and support daily IT operations for business continuity.
- Configure and maintain complex systems and software environments (e.g., Microsoft, Linux, MAC OS X).
- Address client inquiries effectively and ensure excellent communication for issue resolution.
- Document technical issues, solutions, and standard procedures for knowledge sharing.
- Collaborate with Tier 2 and Tier 3 support teams for escalations.
- Assist with onboarding of new employees and provide technical orientation and support.
- Participate in IT projects including upgrades, migrations, and implementation of new technologies.
- Microsoft Azure, Exchange, O365 Administration
- Microsoft End-Point, RDP, SCCM
- Hyper-V, VMWare, Citrix
- Linux, MAC OS X
- Uni-Flow and network printing systems
- Ticketing systems and SLA tracking
- Strong experience in troubleshooting, diagnostics, and problem-solving.
- Familiarity with infrastructure deployment and monitoring.
- Proficiency in both hardware and software support environments.
- Clear and effective communication skills with the ability to translate technical terms to non-technical users.
- Demonstrated leadership in handling escalated issues and mentoring junior team members.
- Excellent interpersonal and customer service skills
- Time management and ability to prioritize
- Adaptability in a fast-paced, changing environment
- Team collaboration and leadership potential
- High attention to detail and technical documentation skills
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