Support Experience Guide

Ready to get shit done?

Take Ownership:

• Ensure our users feel supported, understood, and never left behind.
• Drive radical solutions for the underlying issues that push our users to reach out to support.
• Guide our AI in every interaction into becoming smarter.

This challenge is perfect for you if

• You’re naturally curious and always looking to improve how things work.
• You stay calm when things get hectic, and bring a positive, solution-driven mindset.
• You’re the kind of person others rely on, steady, thoughtful, and proactive.
• You are fully comfortable working in English.
• You're available to cover morning and evening shifts during weekdays and weekends (occasionally)

Your space to perform

We give you the space and the tools you need to succeed

Great, international colleagues who share your mindset

‍ Hybrid setup: after 3 months in-office, work 2 days remote, 3 days in-office weekly.

Digital Nomad Program: After your first year, enjoy up to 20 days per year to work while traveling, combining flexibility with strong team collaboration

We reward tenure with a dedicated travel budget: €1.5k after 2 years and €3k after 4 years to visit another core office

 We support growth with bunq Academy and €1500 annual learning budget

• ️ A Multisport gym card for your health and wellbeing

 Travel expenses are covered whether you come walking or by bike, bus or car (though we prefer green choices )

 A MacBook so you can Get Shit Done with us

Friday drinks and other celebrations - bunq style

All new hires are subject to Pre-employment Screening (PES), which includes checks conducted by our third-party partner, DISA. This is part of our commitment to a secure and trustworthy workplace.