Support Operations Coordinator

Who We Are

MB Services is one of the fastest growing outsourcing companies in Dubai that specializes in the management of customer care services and back-office processes for global leaders in the domains of technical support, banking, telecom, transportation, and retail. Through world-class human resources, a strong management focus, dedicated business units, and a comprehensive financial platform, we ensure client satisfaction and continue to solidify ourselves as the industry leader in our country. At MB Services, we continue to pride ourselves on our process efficiencies and quality-conscious philosophy. which have both led to a continuous and growing engagement with industry-leading enterprises across the globe.

MB Services is looking for a detail-oriented Support Operations Coordinator to join our team.

Location: Abu Dhabi (must already be based here)

Type: Contractual (1 year)

Experience: 3+ years in customer support operations or related roles

What You'll Do:

• Handle customer support related functions.
• Support daily customer support operations and report on performance.
• Work closely with external partner teams to understand and document their processes and SLAS.
• Maintain and update SOPs and process documentation for AV support.
• Assist with ad hoc customer support projects, tasks and cross-functional coordination.

What You Need

• 3+ years in customer support operations or service operations.
• Excellent communication skills; English required, Arabic a plus.
• Strong problem-solving, organization, and stakeholder management skills.
• Ability to thrive in a fast-moving, tech-driven environment.