Support Services Supervisor

SUPPORT SERVICES SUPERVISOR AT WEBCE

Join our team at WebCE as a Support Services Supervisor and lead a dynamic team to success! This position offers the flexibility of working from home two days per week and three in office days in the vibrant city of Dallas, TX (75251). This role is perfect for individuals with 3-5 years of supervisory experience in a call center environment. Embrace the opportunity to showcase your skills in call monitoring, people management, and forecasting with an award-winning department in an award-winning company.

WHAT IT'S LIKE TO BE A SUPPORT SERVICES SUPERVISOR AT WEBCE

Join our team at WebCE as a Support Services Supervisor and take on a thrilling role where every day brings new challenges and opportunities for growth. You will play a pivotal role in providing support to call center representatives, resolving complex customer inquiries, and ensuring top-notch service levels. Your expertise in training, force management, and supervisory skills will shine as you lead, train, and evaluate employees to enhance their performance and work product. Embrace the fast-paced, results-focused culture of our organization as you create and manage staff schedules, provide regular feedback, and conduct continuous audits to drive continuous improvement. With a focus on excellence and integrity, you will have the chance to make a real impact on our team in Dallas, TX.

ARE YOU A GOOD FIT FOR THIS SUPPORT SERVICES SUPERVISOR ROLE?

To excel in the role of Support Services Supervisor at WebCE, you'll need a diverse set of skills to navigate the dynamic environment of our call center operations. Critical thinking skills will be essential as you tackle complex customer inquiries and provide solutions for escalated calls. Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Teams) and related programs (Smartsheet) is a must for analyzing data and drafting professional reports.

With a strong sense of urgency and task ownership, you'll effectively manage tasks, projects, and staff schedules. Your excellent presentation and reporting skills will be key in communicating with internal and external stakeholders. Additionally, your ability to work with confidential information, coupled with your public speaking skills, will ensure that you maintain a high level of integrity and trust with our team and customers.

PHYSICAL REQUIREMENTS FOR THIS SUPPORT SERVICES SUPERVISOR ROLE

To qualify for the Support Services Supervisor position at WebCE you must be authorized to work in the U.S. for any employer without sponsorship. It involves prolonged periods of sitting at a desk and working on a computer and/or phone. Occasionally, you may be asked to lift up to 10-15 pounds.

WEBCE LOCATION

• Corporate Office in Dallas, TX.


• Hybrid Work available - Work from the office at least three times per week to personally interact with your team, especially if tough conversations are needed.

WEBCE FULL-TIME EMPLOYEE BENEFITS AND PAY STRUCTURE

Join our team in Dallas, TX, and seize the opportunity to take your career to new heights with a company that values your success. You will enjoy benefits such as medical, dental, and vision insurance, a 401(k) plan, life insurance, a health savings account, a flexible spending account, profit sharing, a competitive salary, paid time off, a casual dress code every day, a flexible work schedule, 9 paid holidays (including 1 floating holiday), up to 16 paid days off in your first year, free covered parking, and a tuition reimbursement program.

The pay structure for this position is salary exempt. Salary will be determined based on factors such skills, education, and/or experience. Pay day is twice per month on the 15th and last day of the month.

GET STARTED WITH OUR TEAM!

If you are ready to make a real difference in the lives of our clients and work in a dynamic environment that values excellence and integrity, apply now at www.WebCE.com/careers !