Swedish Food Market & Bistro Assistant

Job Requisition ID: 172054

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

• The Swedish Food Market & Bistro Assistant plays a crucial role in assisting the Food & Beverages Manager in executing the IKEA Food Service Concept across various food service areas including the Restaurant, Bistro, Swedish Food Market, and co-worker restaurant. The role is essential for maintaining high standards in daily kitchen and production operations, being pivotal in enhancing the IKEA store's reputation as the leading home furnishing provider in the local market.

Customers

• Ensure our guests are always in focus and strive to make them smile by meeting and serving them with empathy and care, and with an attitude based on the IKEA values.
• Lead by example as a good ambassador for the IKEA store in all interactions with guests, encouraging repeat visits.
• Maintain a customer-focused perspective by engaging in daily dialogue with guests to gather feedback and act on their input.
• Empower and encourage the team to take immediate action to enhance customer satisfaction and seek continuous improvement.
• Guarantee an exceptional shopping experience for guests throughout the day.

Commercial

• Contribute to the store business plan and IKEA Food action plans by supporting the manager in implementing them.
• Ensure an irresistible food offer by maintaining attractive presentation and clear communication of the food range.
• Educate customers and colleagues about product content, origins, and benefits, sharing this knowledge actively.
• Monitor availability and visibility of top-selling products to maximize sales impact.
• Support in-store marketing activities and offer relevant insights into range changes and local market trends.

Steering the Business

• Work towards achieving visitor attraction, sales growth, profitability, guest and co-worker satisfaction, and operational excellence as measured through KPIs.
• Monitor and control food costs, operational expenses, productivity, sales mix, and recipe costs.
• Organize the business area efficiently, focusing on financial performance such as gross profit, cost management, and productivity.
• Implement and follow up on Standard Operating Procedures (SOPs) and guidelines.

People

• Cultivate understanding among co-workers of the IKEA Concept and guidelines and their impact on roles.
• Support and coach colleagues, fostering growth and development to meet customer needs.
• Promote a strong IKEA culture valuing diversity, making IKEA Food a great place to work.
• Actively participate in the team and cooperate with other store areas.
• Communicate effectively with colleagues to ensure role effectiveness.

Operations

• Perform tasks that require prolonged standing.
• Ensure adherence to Food Safety and Hygiene practices.
• Attend to customer needs and manage requests with a positive attitude.
• Ensure products are in perfect condition and accurately priced.
• Maintain cleanliness and hygiene standards at all times.
• Leverage experience in fast food/cafeteria operations including cashiering and manual chores.

• Customer-focused outlook with strong interpersonal skills.
• Proven leadership abilities and capability to nurture and motivate co-workers.
• Ability to work effectively in a high-pressure, fast-paced environment with strong multitasking skills.
• Proficiency in using computer systems to support operational needs.

• High School/Trade School Graduate, preferably in hotel, business, or culinary fields.
• Minimum of 2-3 years supervisory experience in the food service industry, ideally in high-volume settings.
• Strong culinary and food service interest and knowledge with a focus on customer service.
• Capable of working in a high-volume, fast-paced, and dynamic retail environment. Analytical skills required along with multitasking capabilities.
• Proficiency in English with excellent communication and interpersonal skills.
• Proven leadership skills with the ability to motivate and develop teams and foster an inclusive environment.

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Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.