System Analyst

1. Job Purpose

The System Analyst is responsible for analyzing business requirements, designing end-to-end system solutions, and ensuring the successful implementation, enhancement, and optimization of enterprise applications. The role acts as a key liaison between business units, technical teams, and external vendors to translate organizational needs into efficient, scalable, and reliable systems aligned with strategic goals.

Key Responsibilities

A. Requirements Analysis & Solution Design

• Engage with business stakeholders to gather, validate, and prioritize business and technical requirements.
• Conduct feasibility studies, gap analysis, and impact assessments for new initiatives or system enhancements.
• Translate requirements into detailed functional specifications, use cases, user stories, and process flows.
• Develop conceptual and logical system designs ensuring alignment with enterprise architecture standards.

B. System Development Support

• Collaborate with developers and solution architects to ensure accurate implementation of requirements.
• Review and validate technical designs, integrations, and data models.
• Participate in solution prototyping to validate functionality and user experience.
• Ensure system scalability, performance, and security considerations are embedded in all designs.

C. Testing & Quality Assurance

• Develop test plans, test cases, and acceptance criteria.
• Conduct user acceptance testing (UAT), functional testing, and regression testing.
• Identify, document, and track defects; coordinate fixes with development teams.
• Validate final deliverables prior to production deployment.

D. Project Coordination & Stakeholder Management

• Serve as the primary interface between business owners and technical teams.
• Support project planning, timelines, and resource coordination.
• Provide status updates, risk assessments, and issue resolution recommendations.
• Ensure clear communication, documentation, and alignment across all project stakeholders.

E. System Operations & Continuous Improvement

• Analyze system performance, user feedback, and operational issues to propose enhancements.
• Support system configuration, releases, and upgrades.
• Develop and maintain system documentation, SOPs, and user guides.
• Conduct training and knowledge transfer sessions to end-users and internal staff.

F. Vendor & Integration Management

• Work with third-party vendors, ensuring compliance with contract terms, SLAs, and technical requirements.
• Review vendor deliverables including design documents, integration plans, and test results.
• Facilitate integration between internal systems, external entities, and smart services platforms (APIs, data exchange, etc.).

Requirements

Qualifications & Experience

Education

• Bachelor’s degree in Computer Science, Information Systems, Software Engineering, or related field.
• Master’s degree is an advantage.

Experience

• 4–7 years of experience in system analysis, business analysis, or application development.
• Experience working in government digital services or enterprise-level systems is preferred.
• Hands-on experience with SDLC methodologies (Agile, Waterfall, Hybrid).
• Experience in integration projects, microservices, APIs, and data-intensive applications.

4. Technical Skills

• Strong proficiency in requirements engineering, process modeling (BPMN), and use case development.
• Solid understanding of databases (SQL/NoSQL), data modeling, and ETL processes.
• Familiarity with cloud platforms (Azure, AWS), API management, and web services (REST/SOAP).
• Knowledge of UI/UX principles and prototyping tools (Figma, Adobe XD) is an advantage.
• Experience with testing tools and documentation platforms (JIRA, Confluence, Azure DevOps).

5. Behavioral & Soft Skills

• Excellent analytical thinking and problem-solving skills.
• Strong communication and stakeholder management skills.
• High attention to detail and strong documentation skills.
• Ability to work collaboratively in cross-functional teams.
• Adaptability to fast-paced environments and shifting priorities.
• Proactive mindset and commitment to continuous improvement.