System Analyst

Systems Analysis & Business Requirements

• Analyze existing business systems to identify gaps, inefficiencies, and improvement opportunities. Gather, document,
• and validate detailed functional and system requirements by engaging stakeholders across operations including frontoffice, back office, F&B, finance, and support departments.Solution Design & Functional Specifications
• Translate business and operational requirements into clear functional specifications and system design

documentation. Define system workflows, integration points, and data requirements to support effective solutionconfiguration and development.System Development Coordinationconfigured, and integrated in line with approved specifications and business needs.Testing, UAT & Quality AssuranceEnsure solutions meet operational requirements and resolve issues prior to go-live.Implementation & Rollout Supportconfiguration, and minimal disruption to business operations during rollouts.Hospitality Systems Optimizationengines, and guest experience platforms to improve performance, accuracy, and user efficiency.Documentation & Knowledge Managementknowledge continuity and standardized system usage.Training & User Supportbusiness applications.Vendor & Stakeholder Coordinationtroubleshooting, and change management initiatives.

• Work closely with internal technical teams and external vendors to ensure systems are properly developed,
• Lead and support system testing activities including unit testing, user acceptance testing (UAT), and data validation.
• Support system implementation and deployment across all locations, ensuring operational readiness, proper
• Analyze and optimize end-to-end processes across hospitality systems including PMS, POS, ERP, CRM, booking
• Develop and maintain system documentation, process maps, configuration records, and user guides to ensure
• Deliver user training sessions and provide ongoing support to ensure successful system adoption and effective use of
• Coordinate with technology vendors and internal stakeholders to support system integration, enhancements,

Job Type: Full-time