System Engineer

Job Description

• Desktop Support and System Administration:
• Provide technical support to end-users regarding hardware, software, and network-related issues.
• Install, configure, and maintain desktop operating systems, applications, and peripherals.
• Troubleshoot and resolve technical problems promptly, ensuring minimal disruption to workflow.
• Conduct system updates, patches, and maintenance tasks on desktops and laptops.
• Manage user accounts, permissions, and access rights in line with security policies.

Asset Auditing:

• Maintain an accurate inventory of all IT assets, including desktops, laptops, peripherals, and software licenses.
• Conduct regular audits to reconcile physical assets with records in the asset management system.
• Identify discrepancies, track missing or surplus assets, and take corrective actions as needed.
• Collaborate with procurement and finance teams to ensure accurate asset records and compliance with budgetary guidelines.
• Implement and enforce asset management procedures to maintain data accuracy and security.

Documentation and Reporting:

• Create and update documentation related to desktop configurations, troubleshooting procedures, and asset inventory.
• Generate regular reports on asset status, inventory accuracy, and compliance metrics for review by management.
• Provide recommendations for improving asset management processes and enhancing system efficiency.

Collaboration and User Training:

• Collaborate with cross-functional teams to support IT-related projects and initiatives.
• Assist in user training sessions or create materials to educate employees on asset management best practices.
• Work closely with the IT team to ensure seamless integration of desktop support and asset management activities.

Requirements:

• Strong knowledge of desktop operating systems (e.g., Windows, macOS) and productivity software.
• Familiarity with IT asset management tools/software.
• Attention to detail and strong organizational skills for accurate asset auditing.
• Excellent troubleshooting and problem-solving abilities.
• Effective communication skills and the ability to interact professionally with end-users.
• Willing to Travel all the Pan India Branches

Job Types: Full-time, Permanent

Pay: ₹250,000.00 - ₹350,000.00 per year

Benefits:

• Health insurance
• Provident Fund

Work Location: In person