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System Engineer Level 1

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Job Description:

  • Respond promptly and professionally to customer inquiries received via phone, email, and chat.
  • Resolve customer complaints and issues efficiently and empathetically.
  • Communicate clearly and effectively, both verbally and in writing.
  • Actively listen to customer concerns and ask clarifying questions.
  • Proficiently use CRM / HelpDesk to track customer interactions and manage.
  • Offer appropriate solutions and alternatives to resolve customer problems.
  • Escalate complex issues to appropriate team members.
  • Follow up with customers to ensure resolution and satisfaction.
  • Education: Bachelor's degree, preferably BS. Students currently enrolled in a BS (CS / IT) are also encouraged to apply.
  • Experience: Fresh or up to 1 year experience in high pace call center (preferable).
  • Excellent Communication Skills
  • Ability to handle pressure
  • Good Team player
  • Strong problem-solving skills
  • Willing to perform duties in morning/afternoon/evening/night shift.

Job Type: Full-time

Pay: Rs45,000.00 - Rs55,000.00 per month

Work Location: In person

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