System Engineer Level 1

Job Description:

• Respond promptly and professionally to customer inquiries received via phone, email, and chat.
• Resolve customer complaints and issues efficiently and empathetically.
• Communicate clearly and effectively, both verbally and in writing.
• Actively listen to customer concerns and ask clarifying questions.
• Proficiently use CRM / HelpDesk to track customer interactions and manage.
• Offer appropriate solutions and alternatives to resolve customer problems.
• Escalate complex issues to appropriate team members.
• Follow up with customers to ensure resolution and satisfaction.
• Education: Bachelor's degree, preferably BS. Students currently enrolled in a BS (CS / IT) are also encouraged to apply.
• Experience: Fresh or up to 1 year experience in high pace call center (preferable).
• Excellent Communication Skills
• Ability to handle pressure
• Good Team player
• Strong problem-solving skills
• Willing to perform duties in morning/afternoon/evening/night shift.

Job Type: Full-time

Pay: Rs45,000.00 - Rs55,000.00 per month

Work Location: In person