System Technical Support Engineer

Freedom Management Ltd , a subsidiary of Freedom Holding Corp , is a dynamic and fast-growing provider of financial services across banking, brokerage, and insurance sectors. As part of our strategic expansion across the MENA region, we are seeking an experienced and proactive Credit Risk Manager to join our Abu Dhabi office.

About the Role

We are seeking a skilled and proactive System-Technical Support Engineer to join our Abu Dhabi office. This role is critical in ensuring smooth IT operations and providing high-quality support to users across various platforms and devices.

Key Responsibilities

• Receive and manage user requests via ServiceDesk, email, IP phone, or in-person.
• Perform initial diagnostics, resolve incidents, fulfill service requests, and provide consultations.
• Troubleshoot hardware and software issues within the scope of system-technical support.
• Handle office IT equipment issues; prepare faulty hardware for service center transfer and verify functionality upon return.
• Collaborate with other IT departments and escalate tasks when necessary.
• Maintain technical documentation and user instructions in the corporate IT knowledge base.
• Provide dedicated support to VIP employees.

Technology Stack

• Operating Systems: Windows 10/11, macOS
• Mobile Platforms: Android, iOS

Professional Competence Requirements

• Administration and troubleshooting of Windows and macOS at a system administrator level.
• Understanding of user account management, access rights, and security policies.
• Experience with system logs and tools (Event Viewer, Console, etc.).
• Installation and updating of OS, drivers, and essential software.

Why Join Freedom Management Ltd?

• Be part of a growing, international financial services group
• Dynamic work culture with strong executive exposure
• Opportunities to join an expanding team across a developing regional network