Systems Administrator

Description:

POSITION SUMMARY

Responsible for network administration and meeting the needs of the organization and its users. Installs, configures, and maintains software/application solutions and assists with core and ancillary products. Provides operational, technical, and customer service assistance to all areas of the bank. Actively resolves problems and issues in collaboration with Bank core provider and IT managed service providers to limit work disruptions within the Bank. Comprehensive knowledge in Federal, State, and Bank policies and procedures for information technology and security.

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ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform essential functions.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned:

• Manages daily operations of the IT Department including set-up, administration, and problem resolution of Bank networks, software, and physical security.
• Collaborates with third party IT managed service providers and/or vendors.
• Troubleshoot and identify root cause in a timely manner and provide technical support when needed.
• Administrative tasks such as creating/terminating users, assigning user groups, security permissions, group policies, and printers. This includes both on premise active directory and Microsoft 365 cloud-based environments.
• Monitors resources to ensure system architecture components work together seamlessly.
• Maintains internal infrastructure requirements, including laptop and desktop computers, servers, routers, switches, firewalls, printers, phones, security updates, internet, intranet, LANs, WANs, and network segments.
• Ensures outstanding tickets are addressed and completes follow up as needed.
• Manages and maintains bank security systems such as cameras and alarm systems.
• Effectively communicates with staff regarding network or core related disruptions, issues, and/or updates.
• Assists ISO by providing operations and administrative support to comply with dual control requirements.
• Tests, installs, and implements new software and applications based on Bank needs. Educates staff on the efficient and safe use of bank solutions and technology.
• Researches and understands network, system, and application capabilities to mitigate risk to the Bank.
• Assists with routine and scheduled audits on all systems, including backups and reports findings to the ISO.
• Assists with Audits and Examiners related to IT and Safety and Soundness. Provides corrective action or follow-up for any exam results that are required.
• Assists with core and ancillary products including administrative rights and understanding of security set-up.
• Works with third party IT managed service provider to set up new hires, position changes or terminated employees for core and ancillary products based on appropriate user security permissions.
• Ability to analyze and correlate core parameter settings.
• Works closely with key product users and specialists on all Bank applications.
• Responsible for updates and enhancements and maintains detailed calendar of scheduled updates. Coordinates updates with third party vendors and IT managed service provider.
• Attends monthly Governance Risk and Compliance meetings and provides documentation required for completion of policy reviews.
• Assists with vendor reviews.
• Maintains and monitors bank hardware inventory.
• Assists with Installation of new hardware in coordination with third party vendors with the ability to travel to multiple locations.
• Ability to communicate hardware set-up process to branch employees.
• Maintains inventory tracking list of where equipment is being utilized.
• Ensures hardware updates and enhancements are implemented as needed in coordination with product specialist.
• Provides excellent customer service to internal and external customers as needed in all IT c related areas.
• Comprehensive knowledge of State, Federal and Bank IT policies, procedures, and regulations.

Requirements:

Education:

• Bachelor’s Degree in Information Technology or related field or equivalent work experience.

Experience:

• Five or more years’ experience of network architecture functions and systems administration or related help desk experience.