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Systems Analyst - Team Lead (Epic Hospital Billing, Professional Billing, Claims Expert)

UPMC is hiring a Systems Analyst-Team Lead to join their highly accomplished team. This position is specifically for the Hospital Billing Claims Bridges EHR Transformation team. If you have experience supervising a team, current Epic Hospital Billing or Professional Billing experience and a strong understanding of how Revenue Cycle concepts are supported through Epic this opportunity is for you. APPLY NOW!!

Work Location: Hybrid: This position is predominately “remote work” with the exception of the mandatory onsite (one week per month) and support during wave two of the implementation (starting May 9, 2026). Will be required to travel to Pittsburgh, PA for one-week per month for mandatory onsite meetings with Epic.

Job Summary: Under the general direction of the manager, the Systems Analyst - Team Lead - supervises the day-to-day operations of a functional team of individual contributors within the Information Services Division. Provides support for development, installation, and delivery of technology products and services within specific departmental teams.

Responsibilities:

Supervises a team as part of a technology operations program.

Completes performance evaluations and coaches/mentors staff.

Facilitates successful completion of projects, tasks, and initiatives by embracing a team-first approach.

Works in collaboration with multiple teams and offers feedback, where appropriate, to complete individual and group efforts.

Work with ISD staff, clients and/or vendors to evaluate, develop, and implement solutions.

Create and apply process improvement to increase product and service quality to achieve business objectives.

Responds to unfamiliar, undefined, unexpected or unstable situations with the professionally prescribed standard response.

Shows the ability to adjust and be flexible to change by adapting approach when necessary.

Provides input on budget planning.

Assure quality of information through business case and solution testing; validate results to initial business needs.

Design and document system level, IS operations level, and/or end user level procedures to support business applications.

Responsible for ensuring that service is provided to the ISD client community, patients, families and visitors, while protecting the integrity and confidentiality of all data and information through physical and electronic measures.

Proficiently applies IT methods, professional knowledge, and UPMC standards and practices.

Responsible for demonstrating appropriate, clear, concise, and effective written and oral communications in all interactions to build relationships and accomplish day-to-day work and projects.

Responsible for continuous self-study, trainings, partnering with management, and/or seeking out opportunities to broaden scope to stay up to date with industry and organizational trends.

Seeks feedback from management and team for development and effectively incorporates feedback into work and behaviors.

Act as primary point of contact for team's Disaster Recovery Plan.

Interacts with others successfully completes projects, tasks, and initiatives by embracing a team-first approach.

Works in collaboration with team and offers feedback, where appropriate, to complete individual and group efforts.

Shows the ability to adjust and be flexible to change by adapting approach when necessary.

Mentors less experienced staff. May be asked to lead people when working on specialized IT and/or systemwide projects.

- Performs in accordance with system-wide competencies/behaviors.

- Performs other duties as assigned.

- Performs in accordance with system-wide competencies/behaviors.

- Performs other duties as assigned.

- Performs in accordance with system-wide competencies/behaviors.

- Performs other duties as assigned.

- Seven years of total related experience, including one year experience as a senior or lead, OR equivalent combination of education/experience.
- Professional knowledge of IT methods.
- Proficient understanding of IT strategy and how it relates to business objectives.
- Ability to successfully supervise projects to completion on time and within budget.
- Ability to make decisions or recommendations based on various types and amounts of information.
- Additionally, this position may be required to maintain a standby status as part of a rotation within the team. This requires 24 hours per day, 7 days per week availability during the standby period. The frequency varies based upon the number of colleagues in the rotation
Top Skills Needed:
Current Epic Hospital Billing or Professional Billing experience is required. Strong understanding of how Revenue Cycle concepts are supported through Epic.
Robust problem-solving skills. High-initiative to use self-help Epic documentation sources for needed build configuration guidance.
Superior communication skills (verbal and written). Willingness to participate and contribute to a very strong team.
Must Have Current certification in any of the following:
Epic HB Administration
Epic HB Claims and Remittance
Epic PB Administration
Epic PB Claims and Remittance

Preferred:

Current or Past UPMC employee or contractor

Licensure, Certifications, and Clearances:
Act 34
UPMC is an Equal Opportunity Employer/Disability/Veteran

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