Systems Performance Analyst (Fire)

General Summary

• For a general summary of benefits offered by the City, please click the 'benefits' tab on this posting, or visit https://www.charlottesville.gov/1047/Employee-Benefits.
• The City of Charlottesville manages its own retirement system which offers both a defined benefit and a defined contribution option. While the City does not participate in VRS, the City has a Portability Agreement with VRS and there are certain provisions that must be met. For questions pertaining to the Portability Agreement, please contact the City's Benefits Administrator at 434-970-3462.

Essential Responsibilities and Duties

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations will be considered to enable individuals with disabilities to perform the essential functions. The essential functions of the job are not limited to those listed in the job description. The City retains the discretion to add to or change the duties of the position at any time.

• Manages database development, input, administration and conversion to provide information and assist in operational and fiscal decision-making by management.
• Conducts and manages extensive research initiatives; prepares statistical data, complex reports and correspondence; provides requested data for grant proposals, requests for proposals; contracts; memoranda of understanding and other documents often technical in nature.
• Applies principles and practices of data analysis to review and document a variety of department system-wide performance and effectiveness of services, policies, standards, and programs, including assessing the impact of changes or adjustments.
• Extracts data from Department computer software programs; analyzes reporting and records processes and provides detailed reports; assists in determining strengths and weaknesses in system operations and makes recommendations to management.
• Researches and develops recommendations to revise existing performance measures for Department services and programs. Participates in establishing and maintaining Department goals and objectives.
• Researches and implements "dashboard" style programs to present real-time data for decision and policy makers.
• Designs, presents, and maintains data using charts, graphs, and tables; designs and develops relational databases for capturing and reporting information.
• Researches and develops recommendations on software, databases, practices and policies to ensure the capture of key data and information.
• Provides advice on the appropriate use and access of computer programs; interprets detailed data and develops accurate and reliable reports in a timely manner; trains, provides analytical support, and supervises assigned employees on project-related data procedures and guidelines.
• In collaboration with other administrative staff, manages regular publication of reports and documents illustrating performance to adopted measures and other statistics.
• Administers assigned projects, programs and coordinates workflow to meet requirements for timely completion.
• Assembles data for use in budget construction; participates in the preparation of the Department budget through supporting statistical documents.
• Prepares and distributes weekly and monthly reports, information on trend analyses as appropriate.
• Utilizes and/or creates Geographic Information Systems (GIS) to produce computer-generated maps displaying risk activity throughout the City.
• Represents the Department on various internal and external committees, work groups and boards, and maintains effective relationships with various agencies.
• Manages and administers the Department's records management systems, ensuring compliance with state and federal reporting requirements.
• Serves as liaison to the Information Technology Department, which may include field visits for field technology troubleshooting and training.
• Serves as a staff member involved in information meetings regarding special projects providing input on policy implementations and technology issues.
• Responsible for appropriate use and maintenance of City equipment, tools and other resources, including work time.
• Regular and reliable attendance.

• Builds, tracks, maintains and updates City internal performance monitoring software (Clearpoint and other systems) to enhance public transparency of Fire Department performance.
• Serves as system administrator of the department’s Records Management System, including managing users and assigning permissions, designs user interfaces of digital reports, creates validation rules, coordinates issues and requests with vendor support, completes audits and stays abreast of new features and developments.
• Manages active volunteers, interns, and non-profit/academic volunteer groups to support Fire data projects and provide education on services and operations.
• Manages external information requests (FOIA, general inquiries, data requests from public health/safety stakeholders such as Region Ten, Virginia State Police, Albemarle County Fire & Rescue, UVA, consultants, local media outlets, and others).

• Performs additional duties to support operational requirements as apparent or assigned.

Education, Experience and Skills

Education and Experience: Candidates may qualify by demonstrating the required knowledge and skills outlined for the job through experience(s) other than formal education.

• Bachelor’s degree in public administration, business management, computer science, GIS or related field AND 3 years of experience performing complex analysis and research, database development and management, GIS, and/or asset management.

• Associate degree in public administration, business administration, computer science, GIS or related field AND 5 years of experience performing complex analysis and research, database development and management, GIS, and/or asset management.

• An equivalent combination of education and experience may be considered in lieu of the specific requirements listed above.

• Required to obtain a valid Virginia driver’s license and maintain an acceptable driving record according to City criteria.
• Required to successfully pass a pre-employment background check and a pre-employment drug screen.

• Comprehensive knowledge of computer systems to extract and analyze data, write reports for planning purposes.
• Comprehensive knowledge of best practices for program development, management, evaluation, and research.
• Thorough knowledge of complex organizational structure and operations.
• Thorough knowledge of GIS, GPS, field data collection, and database management.
• Knowledge of documentation and recordkeeping best practices.
• Knowledge of principles, practices, concepts, terminology, and techniques of assigned area.
• When assigned to Utilities, general knowledge of federal gas regulations.

• Advanced: ability to read, understand, and analyze technical and complex reports, laws, regulations, plans, mapping, GIS systems, and financial reports. Reviews complex documents and reports for professional, technical, and content errors; analyzing and extracting information.

• Advanced: Ability to organize data and writing skills to provide and develop complex material, documentation, and records for the planning and evaluation of projects, writing research finding and making recommendations to management. Ability to tailor writing to specific audiences and explain complex information and ideas.

• Advanced: Ability to apply fundamental concepts of theories, works with complex mathematical calculations, operations and analyses. Skill to determine cost and expenditures of projects and ensure fiscal accountability. Ability to deal with a system of real numbers, and practical application of fractions, percentages, ratios/proportions and measurement.

• Advanced: Establish and maintain effective working relationships with co-workers, city officials, vendors, and the public. Communicates revised policies and makes recommendations regarding implementation. Interactions may involve communicating controversial positions and presenting sensitive issues. Ability to effectively present data and information to various groups. Evaluates effectiveness, develops cooperative associations, and utilizes resources to continuously improve communications.

• Requires Limited Direction: normally completes work according to their own judgment. Manages special projects with little oversight and assignments may be reviewed upon completion.

• Advanced: High level skills and extensive knowledge in approaches and systems, which affect the design and implementation of major programs and/or processes organization wide. Independent judgment and decision-making abilities are necessary to apply technical skills effectively. Proficiency in Microsoft Office applications and departmental software such as SAP, ArcGIS, CAMA, Survey123, Crystal Reports, and others.

• Provides fiscal and/or statistical data from computer records to facilitate decision making.

• When assigned to Utilities, supervises and monitors performance for a regular group of employees. Provides input on hiring, discipline, work objectives/goals, performance evaluation and work assignments.
• When assigned to other departments, no responsibility for the direction or supervision of others. May provide training or instruction to others.

• Organization and time management skills, sometimes under strict time constraints.
• Works as part of team with division managers, other departments and/or outside groups.
• Tedious and exacting work.
• Performs multiple tasks simultaneously.
• Frequent change in tasks.
• Works effectively with sensitive and/or confidential issues or information.
• Demonstrates patience and professionalism when assisting frustrated and/or upset individuals.

Physical Conditions & Additional Information

Physical Demands:

• Light Work: Exerting up to 25 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to lift, carry, push, pull or otherwise move objects.
• Must be able to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.
• Ability to observe details at close range (within a few feet of the observer).

• Computer including multiple complex programs and applications for extracting and analyzing data, making recommendations and writing reports.
• Requires use of standard office equipment and telephone, and related software and hardware; and any other equipment as appropriate or as assigned.

• Works in an office environment where there may be exposure to a computer screen for extended periods of time, monitor glare and dust.
• The noise level is typically moderate.

The City of Charlottesville is an Equal Opportunity Employer and supports workforce diversity at all levels of the organization. The City prohibits discrimination on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by federal, state or local laws. The City is dedicated to this with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs, and general treatment during employment.

Requests for reasonable accommodation by individuals with disabilities may be requested by contacting Human Resources at (434) 970-3490 or hr@charlottesville.gov.

The City of Charlottesville conducts job related background checks, reference checks, and pre-employment drug tests, in accordance with federal, state, and local law, of applicants who reach the final stages of the employment selection process. The City’s policy has not changed because of the decriminalization of marijuana in the Commonwealth of Virginia. Marijuana remains an illegal drug under federal law, and it continues to be a violation of the US Department of Transportation regulations and the City’s policy prohibiting employees from testing positive for marijuana.