Talent Acquisition Assistant Analyst (Frontline)

Overview

Execute the full life cycle recruitment process for frontline hiring.

Responsibilities

• Deliver services at the defined SLAs/KPIs and drive operational efficiency and continuous improvement.
• Ensure consistent service delivery of agreed process and complete transaction tracking to capture SLAs.
• Identify and implement service delivery and process improvement opportunities in the assigned process.
• Ensure a consistent and high level of customer service and operational excellence that will ensure transactions are resolved efficiently and in full compliance with relevant legal, company and process requirements.
• Partner with team to execute plans to improve customer satisfaction with a focus on processes.
• Represent technical, functional and customer perspective when taking decisions: Database requirements, integration of systems, internal clients and the broader shared services organization.
• Manage escalation and takes ownership for ultimate issue resolution.
• Ensure smooth on-boarding, training, process and support documentation and aids for colleagues as needed.
• Ensure knowledge management platform is updated.
  
  

Qualifications

• HR Shared Services process and SLA
  
  

management

• O - 1 year of experience
• Service management and ticket management system experience
• Customer orientation
• Process management and continuous improvement with a focus on optimization and productivity