BUPA Arabia

<ul><li>Respond to customer inquiries via social media platforms (e.g., X/Twitter, Instagram, etc.).</li><li>Handle complaints and support requests in line with company policies.</li><li>Follow up on open cases until resolution.</li><li>Coordinate with internal departments to resolve customer issues.</li><li>Document interactions accurately in the system.</li><li>Adhere to service quality and response time KPIs.</li><li>Contribute to enhancing the digital customer experience.</li></ul>

Engage with customers across social media channels by answering inquiries, addressing complaints, and ensuring timely resolutions in collaboration with internal teams. Enhance the digital customer experience by delivering rapid, high-quality support that drives satisfaction and strengthens brand presence online.

Tamheer - Customer Care (social media)

Social Media Platforms

Customer Support

Complaint Handling

Case Management

Documentation

Customer Relationship Management (CRM) Software

Communication Skills

Problem Solving

Time Management

Join BUPA Arabia and explore exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

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