TDI- Program Specialist III

JOB_REQUIREMENTS

Hires in

Not specified

Employment Type

Not specified

Company Location

Not specified

Salary

Not specified

TDI- Program Specialist III (00053915)

Organization: TEXAS DEPARTMENT OF INSURANCE

Primary Location: Texas-Austin

Work Locations: Aus Barbara Jordan Building 1601 Congress Avenue Austin 78701

Job: Office and Administrative Support

Employee Status: Regular

Schedule: Full-time

Standard Hours Per Week: 40.00

Travel: Yes, 5 % of the Time

State Job Code: 1572

Salary Admin Plan: B

Grade: 19

Salary (Pay Basis): 4,666.67 - 5,000.00 (Monthly)

Number of Openings: 1

Overtime Status: Exempt

Job Posting: Oct 30, 2025, 1:53:12 PM

Closing Date: Ongoing

Description

Do you have a passion for public state service and enjoy making a difference? Don’t miss out on this opportunity. The Texas Department of Insurance (TDI) is hiring! Apply today if you’re looking for a rewarding career in public state service. TDI regulates the insurance industry, administers the Texas workers’ compensation system, educates, and protects consumers. TDI is located at the Barbara Jordan Building at 1601 Congress Avenue in Austin, near the Texas Capitol.

Benefits of working at TDI:

Flexible work schedules.
Work-life-balance.
96 hours of accrued vacation a year.
96 hours of accrued sick leave a year.
20+ holidays every year.
Career advancement opportunities.
Free parking.
401(k) and 457 Programs.
State of Texas retirement plan with a lifetime annuity through the Employee Retirement System of Texas (ERS).
Free comprehensive medical insurance for full-time employees and 50% off premium costs for dependents (state pays other 50%).
Optional benefits like dental, vision, life insurance, and many more.
Qualified employer for the Federal Public Service Loan Forgiveness Program.

Before you apply:
Learn about our selection process, our military employment preference, licensing, and credential requirements.

Program Specialist III (Open Records & Litigation Support Specialist)
Performs complex (journey-level) consultive services and technical assistance work. Works under general supervision, with moderate latitude for the use of initiative and independent judgment. Work involves collecting, organizing, analyzing, and preparing materials related to open and closed investigative files related to open records requests. Work also involves providing internal and external customer service and performing internal administrative support work. May provide guidance to others.

This position:

Receives, processes, and responds to open records requests.
Reviews and redacts confidential information from investigation, complaint, and case files.
Prepares and distributes correspondence, reports, studies, forms, and documents.
Makes entries in the computer tracking system, makes photocopies, and answers the telephone.
Maintains communications with clients, opposing counsel, agencies, and the general public.
Assists with professional scheduling of depositions, court appearances, and client interviews.
Assists attorneys and investigators with litigation, including maintaining electronic case files and hearing preparation.
Performs other duties as assigned.

Qualifications

This position requires:

Three years of experience in an office environment, administrative procedures, customer service, or in a field relative to assignment. Education and experience relevant to position requirements may be substituted for one another on a year-for-year basis.
Regular work attendance.

Note | substitution language:
Education and experience relevant to position requirements may be substituted for one another on a year-for-year basis.

Additional job details:
This position requires regular work attendance. The ideal candidate must be available for weekly meetings and group collaboration via Microsoft Teams and other applications during regular business hours.

This position requires applicant to be eligible to apply for access to the Texas Criminal Justice Information system. For eligibility, see: https://www.dps.texas.gov/administration/crime_records/docs/txCJISSysAccPolicy.pdf
TDI will conduct a criminal background check on all final candidates. An applicant who has been convicted of, received deferred adjudication for, or has an open arrest for a criminal offense, may be disqualified from employment.

This position requires demonstrated knowledge of:

State laws, rules, procedures, and regulations relevant to job requirements.
Accepted business practices and procedures.
Business terminology, spelling, punctuation, and grammar.
Data entry office practices and procedures
This position requires demonstrated skill in:
Problem solving and critical thinking.
Using Microsoft Office software applications, including Word, Excel, Outlook, and SharePoint.
Using personal computers sufficient to enter and extract data from related systems and programs such as Centralized Accounting Payroll and Personnel (CAPPS) and other systems required to perform the job.
Developing goals and objectives.
Using Adobe Acrobat, PowerPoint, and Access.

This position requires the demonstrated ability to:

Communicate and work effectively with a wide range of people with varied skills, knowledge, and backgrounds.
Maintain the confidentiality of sensitive information.
Analyze and solve work-related problems and work independently on a variety of administrative work and technical assignments.
Manage and coordinate multiple tasks and priorities to meet necessary deadlines.
Work both independently and as a team player.
Establish and maintain positive, effective, and open communication with all levels of employees and the public.

Military Employment Preference

Get help translating your military work experience and training courses into civilian job terms, qualifications/requirements, and skill sets. Redact personal or sensitive information from all attachments.

To receive a military employment preference, you must submit the following documents, as applicable, with your application. See How to Apply – Military Employment Preference.

Applicable Military Occupational Specialty (MOS) codes are included, but not limited to one of the following:
OS, PERS, 16GX

Click or copy and paste the following link into your browser to access Military Crosswalk information:
https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_ProgramManagement.pdf

How to apply:
All applications must contain complete job histories, including job title, dates of employment, name of employer, manager’s name and phone number, and a description of duties performed. We may reject applications that do not include all the required information. Resumes do not substitute for this required information.

Submitted through Work in Texas:
Work in Texas (WIT) applicants must complete supplemental questions to be considered for the position. To complete supplemental questions, go to CAPPS Career Center to register or log in and access your profile.

Similar jobs