Teaching Operations Assistant 1

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.

We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.

Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021–22 we reached 650 million people.

Role Purpose

To help the Operations team with administrative task that ensure the day-to-day running of the teaching centre. To provide support to Teaching Centre staff in dealing with issues related to child protection.

Main Accountabilities:

Customer support

Receives and responds to enquiries from/to customers. Identifies where more complex issues require resolution by others and refers them on accordingly

Recognises and understands the impact of incidents arising (e.g. child protection incidents; behaviour management issues; complaints, resourcing problems, logistical or technical difficulties) and proactively alerts the team leader to any issues of concern that are likely to impact service/project/task delivery or customer experience.

Monitor movement of Young Learners students (ensuring they remain safe and on the premises) during classes and escalate issue to the academic team

Product and service support

Delivers a range of administrative and customer services within agreed corporate procedures, to maximise quality, continuity and efficiency

Provides logistical support to the organisation and delivery of teaching and registration as well as other internal and external activities/events, to ensure they run smoothly and efficiently. This includes setting up of classrooms as per British Council standards guidelines, rearranging furniture and layout with contracted staff

Proactively communicates and liaises with others (internally and externally) to ensure effective coordination and delivery of events, services and activities

Ensure all classroom IWBs are working properly by performing basic troubleshooting and escalating issues to IT Technician as required

Report maintenance issues with premises and equipment to Business Operations team

General Administration

Supervises administrative and logistical services

Assisting in office administrative tasks such as, but not limited to, clerical work, filing, scanning, archiving, updating documents and data bases

Maintains accurate records as they relate to the work area

Assist the Marketing Officer with maintaining records of promotional materials

Suppliers and Services

Monitors and takes responsibility for small-scale resources/cash/stock, following established procedures and ensures that equipment and materials are available and ready to use when needed.

To monitor cleanliness of the British Council building to ensure all classrooms and public areas are neat and tidy as per British Council standards, particularly at class change over and after hours support. Reports any issues with the service provider to Business Operations team

Acts as the point of contact for all deliveries for the Teaching Centre

Managing self & others

Plans and prioritises own work activities, responding to changing requirements to ensure effective delivery of responsibilities over a daily/weekly time horizon

Tasks and coordinates external contractors/suppliers to complete time-limited, straightforward activities, within established procedures, in order to ensure efficient delivery of services. Monitors task completion to agreed quality and time standards.

About You (essential requirements for the role):

High school certificate in any subject or relevant experience

Should have minimum B1 level English skills.

Minimum of 1 year of full time work experience

Experience working in a multi-cultural organisation in an international context

Ability to build effective relationships with employees and management to achieve the delivery of high quality and effective professional services

Desirable requirements for the role

B1 level Arabic language skills.

University Graduate or Diploma in any field

Experience of working in an Educational institution

Further Information

• Role: Teaching Operations Assistant 1(44833)
• Number of positions: 1
• Pay Band: Grade 2J
• Location: Heliopolis, Egypt
• Contract type: Fixed term contract 1 years
• Gross Monthly Salary : 9,166.67 EGP
• Closing date: 17th September 2025 (23:59 Gulf Standard Time)
• Other: This role is open to candidates who have the legal right to work and are located/based in Egypt.
  

• Please note that all applications should be submitted only in English.
• It is advisable to apply in advance to avoid any technical issues at the last moment
• As the teaching centers operate to customer demand, some evening work will be expected.
  

A connected and trusted UK in a more connected and trusted world.

Equality , Diversity, and Inclusion (EDI) Statement

The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

The British Council is committed to safeguarding children, young people and adults who we work with.

We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.

Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.

If you have any problems with your application please email askhr@britishcouncil.org

Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ‘ASK HR’ email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.